System operational · UK tenders
Awarded
100bdb68-fa3e-48f6-9d57-df08c22eab84 · award

UKSBS PS150006-002 Contract Variation - CTSI increase of funds and time frame

UK SHARED BUSINESS SERVICES LIMITED

Estimated Value

£297,739 – £319,947

Deadline

15 August 2018

Published

28 November 2018

Type

services

SME SuitableLondonGBOther - Contract VariationCPV: 48000000CPV: 72000000
CategoryIT & technology

Overview

The UK will depart from the European Union in April 2019, and BEIS are bound to provide this service until the UK's departure. CTSI as the current contractor to continue to provide a telephone and online information and support service that fulfils the requirements of Article 7 of Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes (ODR Regulation' until end of March 2019.

Subsequently, this Contract Variation's purpose is to increase the current contract length (9th July 2015 till 8th January 2019) by a three month period from 9th January 2019 till 31st March 2019. Its additional purpose also being to increase the call-off value of £297,739.00 excluding VAT by £22,208.33 excluding VAT to £319,947.33 excluding VAT.

Contact & helpdesk

BEIS have a requirement for CTSI to continue catering for the Online Dispute Resolution Contact Point.

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Likely incumbents

Suppliers who won similar work from this buyer in the last 5 years.

5 found
  1. 1

    Softcat PLC

    5 contracts wonlatest 11 Sept 2026ends 31 Jul 2031

    £3m

    total awarded

  2. 2

    Granicus-Firmstep Limited

    1 contract wonlatest 23 Sept 2026ends 25 Sept 2027

    £36,093

    total awarded

  3. 3

    Insight Direct (UK) Ltd T/A Insight

    1 contract wonlatest 12 Aug 2026ends 14 Aug 2027

    £59,858

    total awarded

  4. 4

    Computacenter (Uk) Ltd

    1 contract wonlatest 3 Aug 2026ends 2 Aug 2027

    £15,054

    total awarded

  5. 5

    CDW Limited

    1 contract wonlatest 24 Jul 2026ends 29 Jul 2027

    £69,141

    total awarded

Softcat PLC is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.

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SponsoredEst. 2010
Gladstone & Co AccountantsTax advisers · East Ham, London

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Buyer Profile

UK SHARED BUSINESS SERVICES LIMITED
Typepublic body
Total tenders75
Total spend£5,108,687
View buyer profile

Key Dates

Published

28 November 2018

Submission deadline

15 August 2018

Notice type

award

Source

contracts finder

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