Estimated Value
Not specified
Deadline
Not specified
Published
16 June 2026
Type
services
Full Description
QL Requirements/Scope
- Contact Management
-Case Management
- Rent Accounting & Arrears
- CORE reporting
- Estate Mgmt & Complaints
- Workflow
-Housing General
-QL Internal Contractor Module/DLO
- Responsive Repairs
- Task Centre Enterprise
- Voids Plus
-Waiting list & Allocations
-Agents
- EDM interface
- HB Interface
Contact Information
- Contact Management
AI Analysis
Powered by AI — always verify against official documents
A UK government or public sector body is seeking a supplier to provide QL software services—a comprehensive housing management system covering everything from tenant contact and case management to rent accounting, repairs, and waiting lists. This is a software/systems service contract for organisations managing rental housing stock.
Requirements
- Provision of Contact Management functionality
- Case Management system capability
- Rent Accounting & Arrears tracking module
- CORE reporting (likely standardized housing data reporting)
- Estate Management & Complaints handling
- Workflow automation tools
- Housing General module
- QL Internal Contractor Module/DLO (Direct Labour Organisation) support
- Responsive Repairs management
- Task Centre Enterprise functionality
- Voids Plus (vacant property management)
- Waiting List & Allocations system
- Agents module (for managing third-party agents)
- EDM interface (Electronic Document Management integration)
- Housing Benefit (HB) Interface integration
- No specific certifications, SLAs, or qualifications stated in this notice—check full tender documents for compliance requirements, data security standards, and support levels
Key Tasks & Deliverables
- Deliver Contact Management system allowing tracking and management of tenant/resident communications
- Deliver Case Management module for handling tenant queries and issues
- Deliver Rent Accounting system with arrears tracking and reporting
- Deliver CORE data reporting functionality (likely conforming to government housing data standards)
- Deliver Estate Management and Complaints handling tools
- Deliver Workflow automation for internal processes
- Deliver Contractor/DLO module for managing internal or directly-employed repair teams
- Deliver Responsive Repairs scheduling and tracking
- Deliver Task Centre Enterprise for work organisation across teams
- Deliver Voids Plus module for managing empty properties
- Deliver Waiting List & Allocations system for housing access
- Deliver Agents module for managing external/partner organisations
- Deliver EDM (document management) system integration
- Deliver Housing Benefit system interface
How to Read This Tender
- 1This is a software services contract—not a one-off project but likely a recurring licence, support, or hosting agreement. Check the contract length and renewal terms in the full tender documents.
- 2QL is a specific housing management software platform; the buyer has already chosen this system, so you need QL expertise or a partnership with QL to bid. Don't bid if you can't deliver QL specifically.
- 3The list shows scope/modules required—the full tender will detail which are 'must-have' vs. 'nice-to-have'. Prioritise understanding the critical modules in the detailed specifications.
- 4Look for mention of data security, GDPR compliance, backup/disaster recovery, and uptime guarantees in the full documents—housing data is sensitive and regulated.
- 5Check whether this is for an existing QL system (upgrades/support) or a new implementation—implementation is far more complex than ongoing support.
Tips for Small Businesses
- If you're a small QL specialist or reseller, this could be ideal; if not, consider partnering with an established QL provider or reseller as a subcontractor to handle delivery while you handle implementation, training, or support.
- Housing organisations score heavily on social value—highlight any apprenticeships, local employment, or community benefit in your bid to stand out.
- The number of modules (14 listed) suggests a large, integrated system; consider whether you have the capacity to support all modules post-go-live, or whether you should propose a phased approach or partnership to cover all areas.
Award Details
Aareon UK Limited
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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Buyer Profile
Cross Keys HomesKey Dates
Published
16 June 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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