Pre-Market Engagement: Automated Teller Machines (ATM) and Currency Services

Network Rail (NR) is looking to procure a partner to provide, manage, operate and maintain Automated Teller Machine (ATM) and associated currency services across its managed stations and for Train Operating Company (TOC) stations that may join the arrangement during the contract term. The opportunity will support Network Rail's objective of generating sustainable commercial income from its estate whilst providing a safe, reliable and accessible service for passengers and station users.

Network Rail is seeking a Supplier that can deliver a full end-to-end service, including the installation, operation, maintenance, repair, replacement, removal and ongoing management of ATM services, alongside opportunities for technological innovation, enhanced customer experience and foreign currency solutions where appropriate. Network Rail wishes to engage with Suppliers on this opportunity prior to commencing the formal procurement process to better understand market capability, commercial models, revenue generation opportunities, innovation, and best practice.

The feedback received will help inform the procurement strategy and final specification requirements (please see Section II.2.4 Description of the Procurement for further information). Network Rail will hold a Supplier Day in London on 21 September 2026 where Suppliers will learn more about this opportunity.

Please find details of how to register in the RFI document entitled ‘ATMs -Pre-Market Engagement. This can be found under "view Current Opportunities" on our eSourcing Portal Bravo.

In addition, Network Rail will hold 1-2-1 sessions with suppliers who request this in their RFI response. There will be 1 hour slots for the 1-2-1 sessions which will take place in the afternoon of 21 September (after the market engagement presentation/event).

Note: Should Network Rail be required to move the Market Engagement event date of 21 September 2026 and the 1-2-1 on the afternoon of the 21 September, Network Rail will inform the supplier who has expressed an interest via the email provided in their RFI response. Network Rail (NR) currently operates approximately 67 ATMs across its Managed Stations, which are managed through an existing third-party contractual arrangement.

Network Rail is seeking market engagement in advance of procuring a new contract for the provision, operation and management of ATM and associated currency services. As the rail industry transitions towards Great British Railways (GBR), a number of Train Operating Companies (TOCs) have expressed an interest in participating in the future arrangement.

The new contract will therefore be designed to support the onboarding of additional TOC-operated stations during its term, creating a more consistent approach to ATM services across the railway estate. The purpose of this Request for Information (RFI) is to engage with the supply market to: Identify suppliers capable of delivering ATM and currency services within a rail environment.

Understand available technology, innovation and market capabilities. Explore commercial models, including revenue generation opportunities.

Understand approaches to safety, sustainability, cyber security and resilience. Gather feedback on foreign currency services and other value-added solutions.

Identify any additional services or concepts that could help shape the future specification. The successful supplier would be expected to provide a full end-to-end service including the installation, operation, maintenance, repair, replacement and removal of ATMs, together with opportunities for innovation, customer experience improvements and future estate growth.

Please Note This notice is issued solely for pre-procurement market engagement and does not constitute a call for competition. Any future tender opportunity will be conducted via Network Rail's procurement platform, BravoNR.

Participation in this RFI will not provide any advantage or disadvantage in any subsequent procurement process, and Network Rail will not be liable for any costs incurred in responding to this engagement. Additional information: Please note that any content received in response to this RFI will be used purely for information purposes only.

NR is not liable for any costs, fees, or expenses incurred by any party in replying to or attending any PIN event. Any procurement of any services, supplies or works by NR will be carried out strictly in accordance with the provisions of the Procurement Regulations.