Housing Solutions - Supply and installation of Kitchens and Bathrooms

Scope and delivery of the work

The work consists of replacement kitchens and bathrooms. A local and professional contractor has been sought to supply and fit these consistent with the specification attached and in the case of kitchen replacements, liaise with both Housing Solutions and the kitchen supplier to carry out joint design surveys. We currently install Howdens kitchens (Greenwich Range) and will most likely continue to fit these. However, an alternative pricing option has also been collected for non-Howdens Kitchens (see Appendix 6 - Commercial Response 1 & 2). We do not have a direct relationship with any kitchen manufacturer and expect successful supplier to negotiate their own prices with Howdens and another, being sure to allow for the supply in their basket rates. They will be expected to engage a Resident Liaison Officer (RLO) and will liaise directly with the residents regarding, surveys, installation dates, general updates, correspondents, access arrangements and any issues that arise before, during and after the works.

Programme scale and duration

We intend appointing for an initial contract period of 3 years with the option to extend for a further two years on a 1 + 1 basis. We estimate the value of the contract to be up to £6.5m over the max term of the contract.

Geographical distribution

Housing Solutions was originally formed from transferred Local Authority homes in Maidenhead. These still form the majority of our homes, although there are post-1995 developments in Reading, High Wycombe, Slough, Bracknell, Farnborough, Wokingham, and other locations in Berkshire and Buckinghamshire. Each year, our programme will consist of approximately 200-500 homes across our estate (depending on each year's agreed budget). Around 70% of our stock are within the Maidenhead area, however as above there are some homes in other areas like Reading, Farnborough, Wokingham, Slough, Windsor, Bracknell.

Programming

Generally, we expect to leave programming of the work to the contractor. We may have a small number of high-priority cases needing to be done earlier, but in general we would give them our address list for each

financial year (April to March) and they can determine their own programme to deliver it. We expect that once work on an individual property have commenced, they are completed within 10 working days for kitchens and 8 working days for bathrooms where practicable and these

targets will form part of the KPI suite. The priority is to give the tenant clear timescales, which are met. We would expect essential services (kitchen sink, heating, electricity gas and water) to be restored at the end of each working day.

CDM

We will appoint the Quoin Consultancy as Principal Designer, the successful supplier will be appointed Principal Contractor. They will be expected to prepare the key documents and Quoin will check them against the regulations.

Pricing Model

Works will be priced on basket rates per the attached specification and pricing matrix with variation on M3NHF SOR Version 7.0. As above, there is also a requirement to put forward an additional 'alternative bid' that features another brand (not Howdens).

Pricing

All relevant pricing is to be submitted via the Pricing Matrix (Appendix 6) as all-inclusive (meaning they must include all aspects required to supply and install full kitchens and bathrooms). To ensure a fair and like-for-like comparison; Tender prices are to be offered and agreed on the basis that pricing will be fixed for the first 2 years of the contract.

Ordering and payment

• Works will be issued on an individual order and variations must be approved in line with the variations process before they are actioned. Final invoiced amounts must be raised within 2 months of completion, to avoid a backlog of invoices.
• Invoices will not be processed until all certification has been received (Uploaded into a portal or drop box) including, but not limited to electrical certification (installation & minor works), gas safety certificate, kitchen designs, customers selection surveys and customer satisfaction surveys.
• You will also be expected to update our works portal (Connect) so the progress of all works can be monitored throughout the duration of the contract.

Form of contract

The form of contract will be the JCT Measured Term Contract (MTC2024)

KPIs

• Completed Works Programme
• Install Timeframe
• Resident Satisfaction
• Using Agreed Pricing
• Aftercare (Snagging)
• Client Handover Pass Rate
• Client Health & Safety
• Documents & Compliance Certifications