Council Tax Call Handlers
LONDON BOROUGH OF NEWHAMEstimated Value
£325,023 – £0
Deadline
5 August 2026
Published
5 October 2026
Type
services
Overview
To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259
Contact & helpdesk
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions.
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The council is looking to hire additional call handlers to answer phone enquiries about Council Tax and benefits, helping to boost revenue and recover unpaid tax.
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Award Details
NEC SOFTWARE SOLUTIONS UK LIMITED
£325,023
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LONDON BOROUGH OF NEWHAMKey Dates
Published
5 October 2026
Submission deadline
5 August 2026
Notice type
Contract
Source
contracts finder
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