Estimated Value
Up to £777,000
Deadline
Not specified
Published
18 August 2026
Type
services
At a glance
- Estimated value
- £777,000
- Published
- 18 August 2026
- Location
- London
- Type
- Services · limited procedure
- CPV code
- 72000000 IT services: consulting, software development, Internet and support
- Likely incumbent
- Phoenix Software Ltd (estimated from past awards)
- Published on
- Find a Tender
Overview
This service will manage our 24/7 IT Service Desk and will provide significant improvement in performance such as calls answered in under 30 seconds, the percentage of calls lost and resolution of tickets. The benefits of the contract are: 1. 24/7 IT support services for our colleagues and customers 2.
Reduced call drop rates for customers 3. Improved responsiveness to customer IT issues 4.
A faster turnaround on incident and service requests 5. Reduced reputational damage due to the risks that come with a lack of Out of Hours support being provided to key customers 6.
Key dates
- Duration
- 36 months
Additional details
The ability to rapidly surge/scale support staff both up and down rapidly as business and environmental conditions demand 7. Reduced threat of effective cyberattacks due to 24/7 triaging of any security incidents flagged by our staff and customers 8.
Improved business continuity through having our first line service desk activities geographically outsourced. The Service Commencement Date shall be 16th November 2026 for a period of 36 months via Direct Award Procedure utilising CCS, Technology Services 3 (TS3) RM6100.
AI AnalysisMembers
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The contract is for a 36‑month, 24/7 IT Service Desk that will handle calls, tickets and security incidents for the buyer, with strict performance targets such as answering calls in under 30 seconds.
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Award Details
AGILISYS LIMITED
Recent awards by London Borough of Redbridge
- Provision of a Business Start-up Enterprise Support Programme
Awarded to Gateley Global Limited, £443,984 · January 2026
- Provision of Shared Lives Service for Adults in the London Borough of Redbridge
Awarded to The Grace Eyre Foundation, £382,604 · December 2025
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Phoenix Software Ltd
- 2
ASTRAEUS CONSULTING LIMITED
1 contract wonlatest 25 Jun 2026
Phoenix Software Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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Buyer Profile
London Borough of RedbridgeKey Dates
Published
18 August 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
Contains public sector information licensed under the Open Government Licence v3.0.
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