Netbackup / Infoscale Licenses
H M REVENUE & CUSTOMSEstimated Value
£873,857 – £2,760,229
Deadline
17 May 2026
Published
3 June 2026
Type
services
Overview
Netbackup/Infoscale Storage and support which backs up key elements of the HMRC SAP Platform.
AI Analysis
Powered by AI — always verify against official documents
HMRC (the UK tax authority) is buying software licenses and support for Netbackup and Infoscale products. These tools back up critical data from their SAP financial system, ensuring they can recover information if something goes wrong. This is ongoing software licensing and technical support, not a one-time project.
Requirements
- No specific requirements listed in the notice — check the full tender documents.
- Likely requirements will include: proven expertise in Netbackup and Infoscale products
- Ability to provide 24/7 or defined support hours for critical government infrastructure
- Understanding of SAP platform integration
- Compliance with government security and data protection standards (likely UK OFFICIAL classification)
- Experience supporting large-scale backup and storage operations
Key Tasks & Deliverables
- Provide Netbackup software licenses for backing up HMRC's SAP platform data
- Provide Infoscale software licenses for storage management
- Deliver technical support and maintenance for both products
- Ensure backup systems remain operational and tested
- Respond to support requests within agreed service levels
- Provide patches, updates, and security fixes as released by vendors
How to Read This Tender
- 1This is a 'support and licensing' contract, not project-based work — expect it to cover recurring annual or multi-year costs, not a one-off delivery.
- 2Look in the full tender documents for the 'Service Level Agreement' (SLA) section — this tells you response times, uptime guarantees, and penalties if you miss targets. For a government tax system, these will be strict.
- 3Check whether this is a direct license resale from Netbackup/Infoscale (where you're the middleman) or whether you need to provide your own support team. This affects your costs and margins hugely.
- 4Search for 'break-fix' or 'support hours' language — understand if you're covering 9-to-5 Mon-Fri or round-the-clock support. HMRC likely needs 24/7 given it's critical infrastructure.
- 5Government contracts often require 'social value' scoring (environmental or community benefit) — check if that's weighted into the award criteria, as it can make or break a bid.
Tips for Small Businesses
- If you're not a Netbackup/Infoscale partner already, consider teaming up with one via a consortium or subcontracting agreement — you could bid for the support delivery piece while they handle licenses. This spreads risk.
- HMRC is a large buyer with strict IT standards. Before bidding, confirm you have certifications or partner status with Netbackup/Infoscale, and that you meet government security clearance requirements (Cyber Essentials or higher).
- This contract likely runs for 2–5 years with renewal options. Build in detailed assumptions about support staffing, escalation paths, and vendor support costs when calculating your price — underpricing support contracts is a common SME mistake that erodes profit over time.
Award Details
SPECIALIST COMPUTER CENTRES PLC
£2,760,229
Independent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Contracts Finder
Open the original notice
Click the button below to view this tender on Contracts Finder
Find the submission method
Look for "How to apply" section — most tenders link to an eSourcing platform (e.g. In-Tend, ProContract, Jaggaer)
Create an account
Register on the eSourcing platform for free — you'll need a company email and DUNS number
Download tender documents
Download the ITT (Invitation to Tender), specification, pricing schedule, and any templates
Submit your response
Upload completed documents through the portal before the deadline — late bids are automatically rejected
Most buyers do NOT accept email submissions. You must submit through their eSourcing platform. Check the notice for the exact link.
Buyer Profile
H M REVENUE & CUSTOMSKey Dates
Published
3 June 2026
Submission deadline
17 May 2026
Renewal expected40% confident
April 2028
Predicted using median duration of UK contracts in the same CPV division (23 months from contract start date → renewal expected by Apr 2028).
Notice type
Contract
Source
contracts finder
Related Contracts
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
South Downs School needs to hire taxi and MPV (minibus-type) vehicles with passenger assistants to transport pupils with significant learning and developmental needs to and from school. The service runs Monday to Friday during school hours (8:55 AM to 3:00 PM), and you'll need to price each individual route, specifying costs for both drivers and passenger assistants where needed.
Coach (16+ seats) Passenger Assistant - Coach (16+ seats) Passenger Assistant
Saxon Mount School is looking for coach operators to provide passenger assistant services on coaches with 16 or more seats. You'll be transporting children with special educational needs (mainly autism and learning difficulties) to and from school Monday to Friday, 9:00 AM to 3:15 PM. TUPE employment rules may apply, meaning you could inherit existing staff from the current provider.
Coach (16+ seats) Passenger Assistant - Coach (16+ seats) Passenger Assistant
Saxon Mount School needs a coach operator (16+ seat vehicle) and passenger assistants to provide school transport for children with special educational needs five days a week, Monday to Friday, during school hours (9:00–15:15). This is a recurring contract that may involve existing staff transferring under TUPE rules.
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
This contract is for a taxi and MPV (multi-passenger vehicle with 1-8 seats) service to transport school students to and from Northease Manor School. The service must include a Passenger Assistant on board at all times to supervise and support the young passengers during journeys.