UK SBS RE17061 Sony SY3200 Cell Sorter and Eclipse EC800 Analyzer Servicing and Maintenance Contract
UK SHARED BUSINESS SERVICES LIMITEDEstimated Value
Up to £87,000
Deadline
14 February 2017
Published
27 March 2018
Type
services
Full Description
This Service Agreement includes full cover for our Sony SY3200 instruments, Eclipse analyser, computer workstations as well as the compressors and vacuum pumps this ensures that these instruments operate at optical performance and without any downtime which is critical to our work at LMB
- One Preventative Maintenance Inspection per year
- All labour, travel expenses and parts (including lasers)
- Software revisions that are released during the term of the Service Agreement provided no hardware upgrades are required.
- Additional training can be provided are requested (including at the preventative maintenance inspection)
- Unlimited telephone support for instruments and Sony proprietary software
- Unlimited on-site service support by a qualified Sony technician when required
- Telephone response time (remote support) within 24 hours of a placed service call
- On-site response time within 48-72 hours after the decision that on-site support is required by a qualified technician
Requirements
- Software revisions that are released during the term of the Service Agreement provided no hardware upgrades are required.
- Unlimited on-site service support by a qualified Sony technician when required
- On-site response time within 48-72 hours after the decision that on-site support is required by a qualified technician
Site Viewing
- One Preventative Maintenance Inspection per year
- Additional training can be provided are requested (including at the preventative maintenance inspection)
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UK SHARED BUSINESS SERVICES LIMITEDKey Dates
Published
27 March 2018
Submission deadline
14 February 2017
Notice type
award
Source
contracts finder
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