UK SBS - PS150006 - Online Dispute Resolution Contact Point
UK SHARED BUSINESS SERVICES LIMITEDEstimated Value
£150,000 – £300,000
Deadline
11 June 2015
Published
5 May 2015
Type
services
Overview
The Department for Business, Innovation & Skills (BIS) is the department for economic growth. The department invests in skills and education to promote trade, boost innovation and help people to start and grow a business.
BIS also protects consumers and reduces the impact of regulation. BIS is a ministerial department, supported by 45 agencies and public bodies.
Further information may be found at: https://www.gov.uk/government/organisations/department-fo... Clarification of Abbreviations ODR – Online Dispute Resolution ADR – Alternative Dispute Resolution 1.
Contact & helpdesk
Introduction The successful contractor will be required to provide a telephone and online information and support service consisting of at least two advisers (the ‘ODR Contact Point’) to assist parties involved in disputes about online purchases and which have been submitted via a Europe-wide online dispute resolution platform (the ‘ODR Platform’).
Additional details
The parties involved in disputes may include UK or European consumers, UK businesses and UK ADR providers. 2. Aims To improve access to redress for consumers with a dispute about a purchase made online from a trader based outside the UK. 3. Objectives We require the successful contractor to provide a telephone and online information and support service that will fulfil the requirements of Article 7 of Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes (the ‘ODR Regulation’).
AI AnalysisMembers
Requirements, key tasks and tips for reading this tender — included with Tendarix membership.
£4.99/month after a 7-day free trial. Cancel anytime before it ends and you pay nothing.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
Start free trialto open noticeCreate an account and start a 7-day free trial to open the buyer’s own notice and tender documents, plus fit scoring and the Bid Writer. Then £4.99/month — cancel anytime.
Open Bid WriterIndependent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Contracts Finder
Open the original notice
Click the button below to view this tender on Contracts Finder
Find the submission method
Look for "How to apply" section — most tenders link to an eSourcing platform (e.g. In-Tend, ProContract, Jaggaer)
Create an account
Register on the eSourcing platform for free — you'll need a company email and DUNS number
Download tender documents
Download the ITT (Invitation to Tender), specification, pricing schedule, and any templates
Submit your response
Upload completed documents through the portal before the deadline — late bids are automatically rejected
Most buyers do NOT accept email submissions. You must submit through their eSourcing platform. Check the notice for the exact link.
Buyer Profile
UK SHARED BUSINESS SERVICES LIMITEDKey Dates
Published
5 May 2015
Submission deadline
11 June 2015
Notice type
award
Source
contracts finder
Related Tenders
Independent public voice, challenge and assurance function in support of NHS essex icb's population health improvement programme (PHIP)
This Corrigendum Notice is published to amend the contract end date that used within the Contract details notice that was published on the 2 September 2026, 2:23pm at within the fo
Digital media planning and buying services
SRUC is seeking to appoint one or two media buying agencies who have the experience to develop and deliver media activity in the higher education sector within local and internatio
Single point of access market engagement
The development of an automated digital musculoskeletal (MSK) Single Point of Access (SPA) tool for BHFT's community physiotherapy (MSK Physio), specialist physiotherapy (Community
Membership day to day mailing services
HES requires a supplier for the daily mailing requirements of the membership business. The service will cover daily mailings of membership packs, monthly mailings of renewal forms