The Essex Carers Hub

The Essex Carers Hub (formerly the Essex Carers Core Offer of Support (ECCOS)). Essex County Council ("the Council") is committed to delivering high-quality, sustainable and preventative services that improve outcomes for residents and reduce inequalities.

The Essex Carers Hub ("the Service") will support these ambitions by ensuring unpaid carers are identified early, recognised, valued and able to access timely support that promotes their wellbeing, resilience and independence. Through partnership working and a strengths-based approach, the Service will help carers improve or maintain their quality of life and prevent the escalation of need wherever possible.

The Council is seeking a Provider, or lead provider working with delivery partners, to deliver the Essex Carers Hub, a countywide carers specialist support service that improves the wellbeing, resilience and quality of life of unpaid carers aged 18 and over. The Service also includes a counselling offer for Young Carers and Young Adult Carers under the age of 18 who are referred by Essex Youth Service.

For the purposes of this tender a Carer is defined as follows; "A person who provides unpaid care and support to a family member, partner, friend or neighbour who could not manage without that support due to illness, frailty, disability, mental health need, substance misuse or other support needs. All the care they give is unpaid.

A carer can be a young carer (under the age of 18) or an adult carer (over the age of 18). The services shall be available to Carers resident within the administrative area of Essex County Council, but will have the scope to be expanded to the administrative areas of Southend-on-Sea City Council and Thurrock Council.

Following feedback from Carers and the market, the contract is being tendered as a single contract rather than being divided into lots. Carers have expressed a preference for a consistent and co-ordinated service, with clear accountability and minimal disruption.

This approach would support continuity of service as it is expected that carers will access more than one of the service elements at any one time, as well as clearer communication and a consistent approach to meeting Carer needs. Please note the contract value includes circa £500k per year available for the provision of the Wellbeing Grants that will be administered by the Provider.