Estimated Value
Up to £11,183,028
Deadline
4 August 2025
Published
24 October 2025
Type
Not specified
Overview
The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs. • The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.
Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.
Contact & helpdesk
The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. • The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved).
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Award Details
ALCOVE LIMITED
£11,183,028
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Coastal Red Ltd T/A Lynx
£615,174
total awarded
- 2
First Eastern Counties Buses Ltd
£61m
total awarded
- 3
Coach Services Ltd
7 contracts wonlatest 27 Aug 2026£510,985
total awarded
- 4
SANDERS COACHES LIMITED
£458,398
total awarded
- 5
KONECTBUS LIMITED
£7m
total awarded
Coastal Red Ltd T/A Lynx is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Norfolk County CouncilKey Dates
Published
24 October 2025
Submission deadline
4 August 2025
Notice type
award
Source
find a tender
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