Supported Accommodation - Security and Concierge Services
Cardiff CouncilEstimated Value
Not specified
Deadline
3 September 2026
Published
10 June 2026
Type
Not specified
Overview
Service being tendered: Cardiff Council is releasing a tender for the provision of Security and Concierge Services to be provided across fourteen of their supported accommodation sites across Cardiff, including single and family accommodation, managed properties and a specialist young person’s model. This is not a traditional or rigid security contract.
The service is intended to support vulnerable residents within accommodation settings, with officers working alongside support staff to promote safety, wellbeing and stability. The service must be delivered in a psychologically informed and trauma-informed way, with an emphasis on building positive relationships and responding to residents with empathy, respect and an understanding of their individual needs.
Current contract ends: 31 December 2026Value: Approximately £3,700,000Duration: 1 year with option to extend for 12 monthsContract Type: Single Supplier Framework. Subject to call off contracts.Indicative Timeline: Tender to be published End of JulyTenderers participating in procurements must register on the central digital platform (CDP).
Regulations cited
- Procurement Act 2023
Additional details
Tenderers can submit their core Tenderer information and, where a procurement opportunity arises, share this information with the contracting authority via the CDP. It is free to use and will mean Tenderers should no longer have to re-enter this information for each public procurement but simply ensure it is up to date and subsequently shared.
The CDP is available at https://www.gov.uk/find-tender. This section of the PSQ provides confirmation that Tenderers have taken these steps.Where a Tenderer, it’s associated persons or sub-contractor provides exclusion grounds within their CDP submission, contracting authorities must or may exclude that Tenderer from the procurement, depending on whether the exclusion ground for which the Tenderer has been put is mandatory or discretionary. Mandatory exclusions are Defined in schedule 6 of the Procurement Act 2023 and Discretionary exclusions are Defined in schedule 7 of the Procurement Act 2023.
AI Analysis
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Cardiff Council is looking for a company to provide security and concierge staff across 14 supported housing sites (for homeless people, families, and young people in crisis). This isn't traditional security work — staff need to be trained in trauma-informed care, building relationships with vulnerable residents while keeping them safe. The contract is worth approximately £3.7 million over 1 year, with potential to extend for another year.
Requirements
- Staff must be trained in trauma-informed and psychologically informed approaches to supporting vulnerable people
- Ability to work across 14 different supported accommodation sites across Cardiff simultaneously
- Experience working with vulnerable populations (homeless people, families in crisis, young people)
- Understanding of safeguarding procedures and duty of care in residential settings
- Ability to work as part of a multi-disciplinary team alongside existing support staff
- Flexible staffing model to cover single accommodation, family accommodation, managed properties, and specialist young person services
- No specific certifications mentioned in notice — check full tender documents for SIA licensing or other security qualifications
- Ability to respond to residents with empathy, respect and understanding of individual needs
- Experience promoting safety, wellbeing and stability in accommodation settings
Key Tasks & Deliverables
- Provide security and concierge staff presence across 14 supported accommodation sites in Cardiff
- Work alongside existing support staff to create safe environments for vulnerable residents
- Build positive relationships with residents and provide trauma-informed support
- Deliver security services to single-person accommodation units
- Deliver security services to family accommodation
- Deliver security services to managed properties
- Deliver specialist security and support services to young person accommodation
- Respond to resident wellbeing and safety concerns with empathy and understanding
- Maintain stability and promote positive outcomes for vulnerable residents
How to Read This Tender
- 1This is NOT a traditional security contract — read it carefully as the focus is on 'soft' skills (empathy, relationship-building, trauma awareness) rather than just preventing crime. Staff will be doing support work, not just physical security.
- 2The phrase 'psychologically informed and trauma-informed' is crucial — you'll need to show how you'll train and manage staff differently from standard security operatives. Look for the tender's detailed specification on what this means in practice.
- 3It's a 'Single Supplier Framework' with 'call off contracts' — this means Cardiff Council is appointing one main supplier, but they'll order services (call-offs) as needed across the 14 sites. Read the framework terms carefully to understand how you'll be paid and how flexibility works.
- 4The current contract ends 31 December 2026 — check if they want you to transition existing staff or take over from the current provider. This affects your costs and staffing plan.
- 5With 14 sites and vulnerable residents, expect detailed safeguarding, equality, and data protection requirements. Budget time to review these sections — they'll affect your policies, insurance, and recruitment process.
Tips for Small Businesses
- Consider partnering with specialist youth or vulnerable person support organisations as a consortium if you're primarily a security firm — this will strengthen your bid on the 'trauma-informed' and relationship-building aspects that the council clearly values.
- This contract requires significant staff management and training (especially on trauma-informed approaches). Cost your bid carefully: include training budgets, higher wages to attract empathetic staff, and management time. Don't under-price by treating it as standard security work.
- Look for 'social value' scoring criteria in the full tender — supported housing contracts often reward companies that commit to employing local people, training staff, or providing community benefits. You could score well here by committing to hire from disadvantaged backgrounds or offer apprenticeships.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Cardiff CouncilKey Dates
Published
10 June 2026
Submission deadline
3 September 2026
Notice type
UK3
Source
sell2wales
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