Supported Accommodation - Security and Concierge Services

Service being tendered: Cardiff Council is releasing a tender for the provision of Security and Concierge Services to be provided across fourteen of their supported accommodation sites across Cardiff, including single and family accommodation, managed properties and a specialist young person’s model. This is not a traditional or rigid security contract.

The service is intended to support vulnerable residents within accommodation settings, with officers working alongside support staff to promote safety, wellbeing and stability. The service must be delivered in a psychologically informed and trauma-informed way, with an emphasis on building positive relationships and responding to residents with empathy, respect and an understanding of their individual needs.

Current contract ends: 31 December 2026Value: Approximately £3,700,000Duration: 1 year with option to extend for 12 monthsContract Type: Single Supplier Framework. Subject to call off contracts.Indicative Timeline: Tender to be published End of JulyTenderers participating in procurements must register on the central digital platform (CDP).

Tenderers can submit their core Tenderer information and, where a procurement opportunity arises, share this information with the contracting authority via the CDP. It is free to use and will mean Tenderers should no longer have to re-enter this information for each public procurement but simply ensure it is up to date and subsequently shared.

The CDP is available at https://www.gov.uk/find-tender. This section of the PSQ provides confirmation that Tenderers have taken these steps.Where a Tenderer, it’s associated persons or sub-contractor provides exclusion grounds within their CDP submission, contracting authorities must or may exclude that Tenderer from the procurement, depending on whether the exclusion ground for which the Tenderer has been put is mandatory or discretionary. Mandatory exclusions are Defined in schedule 6 of the Procurement Act 2023 and Discretionary exclusions are Defined in schedule 7 of the Procurement Act 2023.