Estimated Value
£2,880,000 – £0
Deadline
1 October 2022
Published
14 December 2022
Type
services
Overview
The National Audit Office (NAO) awarded a contract to XMA Ltd through Lots 3a, 3b, 3c and 3d of Crown Commercial Service's Technology Services 3 Framework (RM6100). The supplier provides an off-site service desk facility together with on-site staff based at the NAO's London and Newcastle offices.
The contract commenced on 1 November 2022 and included a six-month implementation and transition period. The service went live in April 2023.
The contract was awarded for an initial term of three years, expiring on 31 October 2025, with options to extend for up to two further periods of 12 months each, to a maximum end date of 31 October 2027. Update July 2024: Details of the available extension options and the framework used to award the contract were added.
Additional details
Update September 2025: The contract was extended. It was also clarified that, although the contract was signed in September 2022 and commenced on 1 November 2022, it included a six-month implementation period prior to the service going live in March 2023. The contract value was also varied by 50% of the original contract value of £960,000 (including VAT).
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The NAO hired XMA Ltd to run an off‑site service desk and provide on‑site support staff at its London and Newcastle offices, under the CCS Technology Services 3 Framework, for a three‑year term with possible extensions.
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Award Details
XMA Ltd
£2,880,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Phoenix Software Limited
2 contracts wonlatest 20 Aug 2026ends 29 Sept 2031£6m
total awarded
- 2
Bechtle Direct Limited
1 contract wonlatest 20 Aug 2026ends 31 May 2027£18,000
total awarded
- 3
VODAFONE LIMITED
1 contract wonlatest 26 Mar 2026ends 31 Mar 2029£25,000
total awarded
- 4
AGILYX EMEA LTD
£2m
total awarded
- 5
Softcat plc
£315,968
total awarded
Phoenix Software Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
National Audit OfficeKey Dates
Published
14 December 2022
Submission deadline
1 October 2022
Notice type
Contract
Source
contracts finder
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