Sandwell Carers Service
Estimated Value
Not specified
Deadline
Not specified
Published
27 May 2026
Type
services
Overview
The Sandwell Metropolitan Borough Council wishes to procure a new Carers Service in Sandwell where carers can access information, advice, and support in line with the Care Act 2014.The Care Act 2014 placed a duty on all Councils to consider the needs of carers on equal footing to the person receiving care and support. There is a clear focus in the Act on promoting carers' wellbeing, taking account of the impact caring has on all aspects of their lives.
It is therefore a statutory requirement that every Council has a robust offer to identify carers and support them appropriately.The new service will work with local partners towards better lives for Carers in Sandwell. It will improve outcomes for Sandwell carers, including health, wellbeing and opportunities.
The new service will work with local partners towards better lives for Carers in Sandwell. It will improve outcomes for Sandwell carers, including health, wellbeing and opportunities.Key functions will include:1.
Regulations cited
- Care Act 2014
- The Care Act 2014
- Families Act 2014
Additional details
Support for carers to identify or be identified as carers - including campaigns, targeted activities for under- represented groups of carers and promotion/awareness raising2. Single point of access for carers with information and advice, and signposting to the right support3.
Preventative community based support - including peer support groups and work with local partners4. Checks on carer wellbeing5. Wellbeing plans and triage to the right services as needed, including Adult Social Care and Children's TrustThe successful contractor will be required to have responsibility for the delivery of the Service in compliance with legislation including the Care Act 2014, Children and Families Act 2014, and to support and empower carers to meet key outcomes
AI Analysis
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Sandwell Council needs a new service to support unpaid carers (family members looking after loved ones) by giving them information, advice, and practical help. The service must follow the Care Act 2014, which says councils must treat carers' needs just as seriously as the people they care for.
Requirements
- Compliance with Care Act 2014 legislation
- Compliance with Children and Families Act 2014 legislation
- Ability to identify carers and be identified as a carers service in the community
- Capacity to deliver preventative community-based support
- Ability to work with local partners (Adult Social Care, Children's Trust, and other organisations)
- Capability to assess and check on carer wellbeing
- Ability to create wellbeing plans and triage carers to appropriate services
- Capacity to run awareness campaigns and targeted activities for underrepresented groups of carers
- Ability to provide single point of access for information and advice
- Experience or capacity to deliver peer support groups
- Responsibility for service delivery compliance with statutory duties
Key Tasks & Deliverables
- Run campaigns and promotional activities to help carers identify themselves and understand support available
- Deliver targeted outreach activities for underrepresented groups of carers (e.g. young carers, carers from minority backgrounds, male carers)
- Establish and operate a single point of access where carers can get information, advice, and be signposted to the right services
- Deliver peer support groups where carers can meet and support each other
- Conduct wellbeing checks with carers to understand how caring is affecting their lives
- Create individual wellbeing plans for carers
- Triage and refer carers to Adult Social Care, Children's Trust, and other relevant services based on their needs
- Work collaboratively with local partners to improve outcomes for carers
- Promote and support carer wellbeing across health, employment, relationships, and quality of life
How to Read This Tender
- 1Understand the Care Act 2014 context: This isn't just a generic service — councils have a legal duty to support carers, so this is a statutory commitment. The service you deliver directly impacts the council's compliance with law.
- 2Look for the word 'outcomes': The council will measure success by improvements in carer health, wellbeing, and opportunities. Ask what specific outcomes they'll measure and how you'll be monitored.
- 3Spot the partnership requirement: The service must work with Adult Social Care and Children's Trust. In your bid, explain which local partners you'll work with and how you'll join up services.
- 4Note the 'underrepresented groups' emphasis: The council wants you to actively reach carers who don't normally come forward (young carers, minority ethnic carers, etc.). Don't assume carers will self-refer — you'll need outreach plans.
- 5Check the full tender documents for: funding amount, contract length, performance targets, staff/resource expectations, and whether the council wants a lead organisation or a consortium.
Tips for Small Businesses
- Consider a consortium: If you're a small charity or provider, you don't need to do everything alone. Partner with a larger organisation for service delivery, or subcontract specific functions like peer support groups or awareness campaigns. Councils often prefer consortiums because they spread risk.
- Emphasise local knowledge and trust: Small local providers often win carers services because carers need to feel safe and heard. Highlight any existing relationships with carers groups, voluntary sector partners, or specific communities in Sandwell.
- Social value scoring: Councils grade bids on social value (community benefit) as well as price. Show how your service will create local jobs, support local charities, or train carers as peer supporters. This can outweigh a higher cost.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Key Dates
Published
27 May 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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