Advice and Guidance Telephone Support Service

This is a notice to invite the market to make expressions of interest to provide a mental health advice and guidance telephone support service to the populations of Hull and the East Riding of Yorkshire. A full specification for this service can be found at: https://www.humber.nhs.uk/media/zsyhfvcl/advice-and-guida... This is a planned 3 year contract with an estimated financial value of £260,000 to £290,000 per year.

Following receipt of expressions of interest Humber Teaching NHS Foundation Trust will select the appropriate Provider Selection Regime process to procure this contract, however it is anticipated this will be the Competitive Process. The advice and guidance telephone support service will provide a non-clinical intervention for individuals who have been screened by the Mental Health Front Door service and assessed as not requiring further clinical assessment or intervention at that time.

The service will deliver timely, person-centred support aimed at promoting emotional wellbeing, reducing social isolation, preventing deterioration in mental health, and improving access to community-based resources. Individuals accessing the service will receive a compassionate and trauma-informed response, tailored to their individual needs and circumstances.

The advice and guidance telephone support provider will not undertake independent clinical triage or risk assessment activity. Expressions of interest will be accepted until 12:00pm 14th September 2026. After this point the Trust will decide which Provider Selection Regime process is most appropriate to award the contract.