Purchasing of Telephony Services for University Clearing Days
Sheffield Hallam UniversityEstimated Value
Up to £251,929
Deadline
Not specified
Published
7 January 2026
Type
services
Overview
The service includes cloud-based contact centre functionality, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony systems. The contract also covers ongoing support and maintenance, service availability management, analytics and reporting, and professional services to support configuration, optimisation, and training.
The solution enables the University to manage high volumes of inbound and outbound calls efficiently and reliably during critical recruitment periods. Provision of a hosted contact centre and telephony service to support the University's student recruitment and enquiry handling activities, including high-volume call handling during Clearing periods.
The service comprises cloud-based contact centre software, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony infrastructure. The contract includes the supply of concurrent agent licences, SIP telephony channels, inclusive call minutes, and associated hosting services, together with ongoing support and maintenance, service availability management, analytics and reporting, and professional services for configuration, optimisation, and user training. The service is required to provide a stable, scalable, and resilient platform capable of supporting peak demand periods and business-as-usual operations.
Contact & helpdesk
Provision of a hosted contact centre and telephony solution to support the University's student recruitment and enquiry handling activities, particularly during peak Clearing periods.
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Award Details
Netcall Technology Limited
£251,929
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Gamma Network Solutions Limited
1 contract wonlatest 24 Mar 2026ends 25 Mar 2028£49,028
total awarded
Gamma Network Solutions Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Sheffield Hallam UniversityKey Dates
Published
7 January 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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