Provision of out of hours customer call centre services.
Connexus Homes LimitedEstimated Value
Not specified
Deadline
6 November 2026
25 days remaining
Published
12 October 2026
Type
Not specified
Overview
Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods.
Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2NG98Y3SAY
Contact & helpdesk
The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Secure FM Ltd
1 contract wonlatest 7 Oct 2026 - 2
Morgan Lambert Limited
1 contract wonlatest 6 Oct 2026 - 3
Halls Holdings Ltd
1 contract wonlatest 1 Sept 2026ends 27 Sept 2029 - 4
Bruton Knowles Limited
1 contract wonlatest 1 Sept 2026ends 27 Sept 2029 - 5
Bridgehouse Valuation Services Ltd
1 contract wonlatest 1 Sept 2026ends 27 Sept 2029
Secure FM Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Connexus Homes LimitedKey Dates
Published
12 October 2026
Submission deadline
6 November 2026
Notice type
tender
Source
find a tender
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