Provision of NHS 111 Crisis Text Support Service

The Authority intends to award a contract for the provision of 24/7 crisis text support service offering immediate mental health assistance via text messaging to individuals in distress. SLaM will act as the lead provider, delivering the service across the 12 South London boroughs covered by the South East London and South West London Integrated Care boards, these are Bexley, Bromley, Greenwich, Lambeth, Lewisham, Southwark, Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth.

South London and Maudsley NHS Foundation Trust will lead the delivery of 24/7 all-age text based mental health crisis service, mobilised by October 20254. It must offer safe and inclusive digital support, including triage and signposting to NHS 111 and crisis services, reduce emergency department pressure and ensure robust training, supervision and governance.

Additional information: This Prior Information Notice is published in accordance with the NHS Provider Selection Regime (PSR). The Authority intends to follow the Most Suitable Provider Process for this procurement.

This notice serves to inform the market and allow potential providers to express interest. A minimum period of 14 days will be observed from the date of this notice before proceeding with any decision. Interested providers are invited to engage in early dialogue to help shape the final specification and procurement approach.