Provision of Independent Complaint Officers Framework
Hull City CouncilEstimated Value
Up to £20,000
Deadline
Not specified
Published
30 May 2025
Type
services
Overview
Hull City Council (The Authority) has awarded three contracts to tenders from interested organisations to provide Independent Complaint Officers services. The tender was completed as an open procedure consisting of a one stage process.
The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be £60,000 per annum with the total contract value been £360,000.00.
Key points
- an independent and objective view about the investigation of complaints.
- highly sensitive investigations within the authority in relation to complaints under the Children Act made by children, young people and their families.
- a provision of a comprehensive, open, transparent and fair consideration of the complaint by scope and defining limitations of the complaint to be investigated
- Sensitive and thorough interviewing of the complainant; consideration of social work records and other relevant information; interviewing staff and other people relevant to the complaint; and analysing information.
- Produce a high-quality report which is analytical, factual, evidence-based and addresses the statement of complaint.
- Undertake investigation within the statutory timescales.
- Attend Stage 3 review panels if appropriate
- relevant opinions based on specialist skills, knowledge and awareness that they have in respect of the presenting complaint.
- assurance that the young person is at the heart of every decision taken.
- assurance that the investigation is conducted in accordance with ‘Getting the Best from Complaints’ Social Care Complaints and Representations for Children, Young People and Others.
- Assurance that all participants are treated with respect throughout the process.
Key dates
- Commences
- 1st September 2025
Regulations cited
- The Children Act 1989
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Award Details
Choices and Voices Care LTD
£20,000
Coram
£20,000
RRC
£20,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Hull and East Yorkshire Mind
1 contract wonlatest 22 Oct 2025£765,151
total awarded
- 2
Target Housing
1 contract wonlatest 22 Oct 2025£765,151
total awarded
Hull and East Yorkshire Mind is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Hull City CouncilKey Dates
Published
30 May 2025
Submission deadline
Not specified
Notice type
award
Source
find a tender
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