Provision of complaint investigators and independent persons for the investigation and review of complaints
Barnsley Metropolitan Borough CouncilEstimated Value
Not specified
Deadline
25 June 2026
Published
28 May 2026
Type
services
Overview
The services required is the provision of experienced complaint Investigators and Independent Persons (including review panel members) in the areas of all Council Services particularly in, Children and Adult Social Care services where Statutory responsibilities exist.
AI Analysis
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A UK council is looking to hire experienced complaint investigators and independent review panel members to investigate and resolve complaints about council services. This is especially important for children's and adult social care services where the council has legal obligations to handle complaints properly.
Requirements
- Experience as a complaint investigator
- Knowledge of council services complaint procedures
- Specific expertise in Children's Social Care complaint investigation
- Specific expertise in Adult Social Care complaint investigation
- Ability to act as an Independent Person on review panels
- Understanding of statutory complaint handling responsibilities
- Availability to work as panel members for complaint reviews
Key Tasks & Deliverables
- Investigate formal complaints made against council services
- Conduct impartial investigations into children's social care complaints
- Conduct impartial investigations into adult social care complaints
- Review complaint investigation findings as an independent panel member
- Provide written investigation reports and conclusions
- Participate in complaint review panel meetings
- Ensure investigations meet statutory timescales and legal requirements
How to Read This Tender
- 1This is a 'framework' or 'call-off' contract — the council will call on investigators as needed, so you're not guaranteed constant work. Check if payment is per investigation, daily rate, or retainer.
- 2Look for the complaints procedure documents the council follows — usually based on the Local Authority Social Services and National Health Service Complaints (England) Regulations. Understand these before bidding.
- 3The phrase 'Statutory responsibilities' means this is legally mandated work. The council must handle complaints properly by law, so quality and timescale compliance are non-negotiable.
- 4Check what 'Independent Person' means in the full tender — this likely means you cannot have worked for the council recently and must appear neutral to the public.
- 5Social care complaints are sensitive and often involve vulnerable people. The tender will likely include safeguarding checks, confidentiality requirements, and detailed record-keeping standards.
Tips for Small Businesses
- If you're a sole trader or small team, consider partnering with other investigators to form a consortium — councils often prefer access to multiple investigators so complaints don't get delayed by one person's availability.
- Check the 'social value' scoring in the full tender documents. You may gain points for training local investigators, supporting apprenticeships, or working with community groups — this can help smaller bids compete.
- Investigate the payment terms carefully — if the council only pays after investigation completion, ensure you have cash flow to cover staff wages and expenses between invoicing and payment (councils often pay in 30 days).
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Barnsley Metropolitan Borough CouncilKey Dates
Published
28 May 2026
Submission deadline
25 June 2026
Notice type
opportunity
Source
eu supply
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