Provision of a Cloud Transition Training Programme

Digital Health and Care Wales (“DHCW”) has a requirement for a comprehensive Cloud Transition Training Programme to support the successful delivery of the Cloud Transition Programme (“CTP”). The CTP is a multi year transformation initiative to migrate national digital services from legacy on premises infrastructure into secure, modern cloud platforms, improving reliability, security and performance across NHS Wales.

The programme also requires significant organisational change, ensuring that DHCW staff are equipped with the skills, behaviours and ways of working needed to adopt cloud services effectively. To underpin this, DHCW seeks a Supplier to deliver role aligned training, certification pathways, hands on labs and simulations, and skills analytics that integrate fully with the People and Organisational Development (“POD”) portal as the system of record for enrolments, attendance, completions and certificates.

The Supplier will be responsible for ensuring that sufficient staff achieve the required capability levels to support the safe and timely delivery of each migration wave. This includes actively managing learner progress, identifying skills gaps early, monitoring wave level readiness, and escalating risks that may impact the CTP schedule.

Training delivery must align with the 12 week migration wave cycle, with the Supplier supporting Training Needs Analysis at the start of each wave and delivering capability uplift in accordance with the Wave Training Plan. Key deliverables and objectives of this requirement being: • Staff achieve and retain relevant cloud certifications, with lifecycle tracking and renewal prompts. • Wave aligned capability uplift (Foundation → Practitioner → Expert) supporting each migration’s product/workload focus. • Hands on labs/simulations that evidence practical proficiency aligned to DHCW controls. • POD first operations for enrolment, attendance, completions, certificates, and MI in open, non proprietary formats. • Creation of DHCW specific cloud training modules tailored to DHCW guardrails, policies, Cloud Operating Model and ways of working. • Ensuring sufficient staff are upskilled and wave ready by required deadlines, through proactive monitoring of learner progress, readiness reporting and risk escalation (new requirement). • Training delivery aligned to each 12 week migration wave, with Supplier supported Training Needs Analysis and capability uplift delivered to plan. Wave readiness metrics — including training progress, completion levels, and capability uplift status — will form part of the Supplier’s KPIs and will be reviewed through regular operational meetings and governance reviews.