Estimated Value
Not specified
Deadline
Not specified
Published
15 June 2026
Type
services
Overview
Caerphilly CBC are awarding a contract on behalf of Shared Business Services (SRS) for Premium Support for NetApp via NHS Shared Business Services Framework Agreement for the Supply of Goods and/or the Provision of Services –Digital Workplace Solutions 2. Caerphilly CBC are awarding a contract to Proact IT UK Ltd on behalf of Shared Resource Services (SRS) for Premium Support for NetApp via NHS Shared Business Services Framework Agreement for the Supply of Goods and/or the Provision of Services – Digital Workplace Solutions 2.
AI Analysis
Powered by AI — always verify against official documents
Caerphilly Council is awarding a contract for Premium Support services for NetApp (a data storage and management system) on behalf of Shared Resource Services through an NHS framework agreement. The contract has already been awarded to Proact IT UK Ltd.
Requirements
- Supplier must be approved on the NHS Shared Business Services Framework Agreement for Digital Workplace Solutions 2
- Supplier must provide Premium Support services for NetApp systems
- Services must be delivered via the named framework agreement
- No additional specific requirements listed in the notice — check the full tender documents and framework terms for detailed service level requirements
Key Tasks & Deliverables
- Provide Premium Support for NetApp systems (24/7 or defined hours support)
- Respond to and resolve NetApp-related technical issues and incidents
- Maintain NetApp system performance and availability
- Provide technical advice and guidance to support staff
How to Read This Tender
- 1This is a contract award notice, not an open tender — Proact IT UK Ltd has already won this work, so you cannot bid unless recompeting through the framework
- 2The contract runs 'via' a framework agreement, which means the terms and pricing are already set by the NHS framework — you need to review those framework terms to understand the full scope
- 3Check if the NHS Shared Business Services Framework Agreement for Digital Workplace Solutions 2 is still open to new suppliers or if you can join it
- 4NetApp support typically requires certified technicians — if you're considering this type of work, check NetApp certification requirements
- 5The notice mentions services for 'Shared Resource Services' — confirm exactly who will use the support (Caerphilly CBC, other councils, or a wider group)
Tips for Small Businesses
- If you're NetApp-certified, consider applying to join the NHS Shared Business Services Framework Agreement for Digital Workplace Solutions 2 — it gives you access to multiple public sector buyers for similar contracts
- Premium support contracts often allow subcontracting for specific technical issues — Proact IT might subcontract specialist work, so network with them or monitor their supplier tenders
- Watch for the next recompete of this contract (framework agreements typically run 2–4 years) — that's your chance to bid directly
Award Details
Proact IT UK
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Buyer Profile
Caerphilly County Borough CouncilKey Dates
Published
15 June 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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