Personalised Care Specialist Support Service - West Suffolk

The Norfolk and Suffolk Integrated Care Board is looking to commission the Personalised Care Specialist Support Service in West Suffolk. This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Personalised Care Specialist Support Service - West Suffolk.

The service will be a non-clinical, preventative service that advocates the appropriate use of local health and care services. The service will be delivered flexibly, aligning to the needs of the patients, but in general, the ICB expect normal office hours of Monday - Friday 9am - 5pm to be covered as a minimum, expecting that some patients will require some support out of hours.

This is not a 24/7 crisis pathway. The service will be delivered by one provider with one team that manages two separate referral pathways.

It is expected that the Provider will cover all six Integrated Neighbourhood Teams (INT's - Bury St Edmunds Town, Bury St Edmunds Rural, Haverhill, Mildenhall & Brandon, Newmarket and Sudbury) with a minimum of one member of staff per INT. The contract will commence on 1st April 2027 and and will continue for two (2) years.

Further details of the services required are outlined within the procurement documentation. To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection.

The helpdesk is open Monday - Friday between 08:00 - 18:00 The deadline for submissions is 12:00 (noon) 2nd December 2026. If you have any questions, please send them through the message centre on the Atamis e-procurement portal.

This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023.

For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline.

Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time.

Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.