Pensions Administration Operational Support Service Framework
Norfolk County Council (as Administering Authority of the Norfolk Pension Fund)Estimated Value
Up to £130,000,000
Deadline
30 September 2026
Published
19 August 2026
Type
Not specified
Key points
- Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund)
- Essex County Council (as Administering Authority of the Essex Pension Fund)
- Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund)
- City of Wolverhampton Council (as Administering Authority of the West Midlands Pension Fund) This framework may also be used by:
- Any LGPS administering authorities as defined in the Local Government Pension Scheme Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters' Pension Scheme and Police Pension Schemes and any of their participating employing authorities, or in relation to the LGPS in Scotland, any administering authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended),
- NILGOSC in Northern Ireland and employing authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 (SRNI 2014/188) (as amended),
- The Board of the Pension Protection Fund.
- Local Government Association (LGA)
- Any other administering authority or scheme manager of a public-sector pension scheme or any public-sector body that requires pensions related services, and
- Any LGPS Fund(s) or groups of funds, or any bodies, organisations or companies established by them for the purpose of operating on a collective basis. This Framework will be split into Lots. Contracts awarded under the framework may have a maximum total duration of 5 years. No contract awarded from the framework will be permitted to extend beyond 10th January 2036.
Key points
- Data exploration and analysis of member data sets, providing detailed outcome reports and identification of issues and gaps and required resolution activities
- Undertake rectification and remedial data cleansing activities e.g. support with McCloud projects, employer transfer, Pensions, Administration System implementation support
- Support Funds with data readiness and data quality assessments to determine for annual regulatory activities and for bespoke recalculation projects e.g. Valuation, McCloud, Pension Dashboards, Annual Benefit Statements etc. Temporary/Ad-hoc general Pensions Administration support including but not limited to:
- Pensioner payroll services
- Benefit calculations and member processing
- Interim staffing support e.g. Pensions Manager
- Employer led LGPS consolidation
- Member transfer exercises
- Production of member Annual Benefit Statements
Key points
- Successful targeted education and engagement programs for members and other stakeholders
- Brand redesign, development and advice
- Measuring the effectiveness and success of engagement, service delivery, user experience and outcomes and recommendations on change and improvement.
- Written and digital content and design advice and delivery including use of appropriate language (e.g. Plain English)
- Compliance with accessibility requirements and standards including translation, neurodiversity and equality support
- Public relations and Stakeholder management to support with pensions specific communications in response to events e.g. cyber related issues, government announcements, LGR etc.
Key points
- Support with large scale pension administration transformation processes e.g. shared services
- Pensions Administration project delivery including those arising from legal judgements and legislative changes e.g. support with McCloud projects, employer transfer, Pensions Administration System implementation support.
- Design advice and delivery of business change management frameworks
- Review and design of pensions administration procedural policies / documents / strategies and recommendations on change and improvement and advising on best practice.
Key points
- Pensions specific internal audit and assurance services e.g. member or employer engagement review, pensions counter fraud
- Third line assurance review, check and challenge
- Best practice advice
Key points
- Development of bespoke calculation tools
- Development of artificial intelligence and automation tooling e.g. robotics to assist with general pensions administration processing
- Reporting and Business Intelligence tools and strategies
- Advice and development of strategies around use of Artificial intelligence within pensions administration e.g. automated decision making
- Technology to support verification and secure form of communications with non-member stakeholders e.g. power of attorney, personal representatives.
Regulations cited
- Local Government Pension Scheme Regulations 2013
- Local Government Pension Scheme (Scotland) Regulations 2018
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Buyer Profile
Norfolk County Council (as Administering Authority of the Norfolk Pension Fund)Key Dates
Published
19 August 2026
Submission deadline
30 September 2026
Notice type
tender
Source
find a tender
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