Award of Outsourced IT Support Services

HCC Group (Hybu Cig Cymru and its subsidiary, EIDCymru) seeks to procure effective IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing/ implementing, supporting, maintaining, monitoring, and managing an ITinfrastructure as part of a comprehensive and fit-for-purpose service that:- is easy to manage and administrate;- provides service and contract deliverables quickly and efficiently;- proactively adds value through advice and recommendations to ensure that the HCC Group maintains proportionally effective standards in information / cyber security and data management;- proactively and routinely monitors the HCC network;- provides flexibility to the HCC Group with respect to future requirements and business growth;- is cost-effective from the date of Contract award and as the HCC Group grows; and- manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance.