Mental Health Outreach Support for Complex Needs Housing - Multidisciplinary Team

The Service will be free at the point of use and will support single adults aged 18 and over experiencing homelessness and multiple disadvantage.

This preventative service will provide a range of individually tailored interventions, centring upon a case management model achieved through an assertive community outreach approach.

The service will be countywide across the area of Hertfordshire primarily delivered in a 'dual district' model, with outreach staff aligned to the following areas in the following format:-

• Broxbourne / East Hertfordshire
• Dacorum / Hertsmere
• North Hertfordshire / Stevenage
• St Albans / Welwyn Hatfield
• Three Rivers / Watford

It is expected support will be delivered in some of the following ways

• Outreach in community settings, including individuals' homes.
• Advice and information
• Peer support groups
• Community hubs
• Telephone, email and other virtual/digital support
• Supporting other services/ support groups

The support will be tailored to the needs of the individual but will include

• Emotional and practical support for individuals
• Support to solve real-life problems including housing and debt
• Help to improve health and wellbeing
• Onward referrals to other services and support to access other services
• Support to access advice and information on education and careers
• Help to reduce episodes of crisis and support recovery
• Support to access existing community-based services and agencies
• Help to build confidence, self-esteem and life skills
• Support to create and build new social networks Flexible and person-centred Service, building skills and strengths of the Service User to enable them to better manage their needs.