Local Healthwatch Service in Hillingdon

The London Borough of Hillingdon awards a contract with a Service Provider who will deliver the statutory functions of a local Healthwatch. The contract is intended to deliver the Council's statutory obligation to ensure that there continues to be a local Healthwatch in the borough.

As set out in Hillingdon's statutory 2022 - 2025 Joint Health and Wellbeing Strategy, the Council and its health and care partners seeks to improve the health and wellbeing of all our residents and to reduce disparities in health and care across our communities. The Healthwatch Service has a vital role to assist local health and social care commissioners and providers, and community stakeholders, by providing feedback, research and information about the views and experiences of local residents of using health and social care services to raise standards of service provision.

The local Healthwatch contract will be for a period of five years with the option to extend for up to three further years, i.e., a maximum of eight years. The Council is seeking a Service Provider who will undertake the role of an independent consumer champion for the wider public and people using health and social care services, or who may use these services, including unpaid carers.