LDC-234 - CRM, CMS Software Provider
Lichfield District CouncilEstimated Value
Up to £241,930
Deadline
31 August 2023
Published
4 September 2026
Type
Not specified
Overview
Software for the Council's core website, integrations, online forms and customer relationship management system.
AI Analysis
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The council is looking for a supplier to provide and support a combined CRM and CMS software solution for its main website, including integrations and online form capabilities.
Requirements
- Provide a fully functional CRM and CMS platform compatible with the council's existing IT infrastructure
- Integrate the new software with current council systems (e.g., finance, HR, document management)
- Deliver secure online forms that meet accessibility standards (WCAG 2.1)
- Offer ongoing maintenance, support and user training for council staff
- Comply with UK public sector security and data protection standards (e.g., ISO 27001, GDPR)
Key Tasks & Deliverables
- Supply, configure and licence a CRM system that manages citizen interactions and case records
- Supply, configure and licence a CMS for the council's core website, including templates and content workflows
- Develop and integrate online form modules for services such as permits, feedback and enquiries
- Migrate existing website content and citizen data into the new platform
- Provide integration services linking the CRM/CMS to legacy council applications
- Deliver user training sessions and comprehensive documentation
- Provide 24/7 technical support and regular software updates for a defined contract period
How to Read This Tender
- 1Read the "Scope of Work" section carefully – it lists the exact functionalities the council expects (website, forms, CRM, integrations).
- 2Check the "Eligibility" and "Mandatory criteria" pages – they often require certifications such as ISO 27001 or evidence of previous public‑sector projects.
- 3Look for the "Evaluation criteria" table – it shows how price, technical capability and social value will be weighted, so tailor your response accordingly.
- 4Note any deadlines for submitting questions (the Q&A period) and the final bid submission date – missing these will disqualify you.
- 5Pay attention to contract length, service‑level expectations and any required performance metrics (e.g., system uptime).
Tips for Small Businesses
- Consider partnering with a specialist integration firm if you lack in‑house expertise – the council often allows consortium bids.
- Highlight any social value you can bring (e.g., local job creation, apprenticeships) – SMEs can score well on this element.
- If the contract value is high, propose a phased rollout or pilot to reduce risk and make the bid more attractive.
Award Details
Jadu Limited
£241,930
Before you bid, buyers check
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Buyer Profile
Lichfield District CouncilKey Dates
Published
4 September 2026
Submission deadline
31 August 2023
Notice type
Contract
Source
contracts finder
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