Language Interpretation and Translation Services
West Sussex County CouncilEstimated Value
Up to £950,000
Deadline
Not specified
Published
14 September 2026
Type
Not specified
Full Description
Description
The Service Provider shall provide the following Language Services to the Council during the Contract Period 01/01/2026 - 31/01/2027:
- On Demand Telephone Interpreting (24/7/365): On demand telephone interpreting to provide immediate access to language support whenever required by the Council.
- Pre Booked Telephone Interpreting: Telephone interpreting arranged in advance in accordance with the Council's requirements.
- Pre Booked Video Interpreting (spoken): Video interpreting for spoken languages, delivered on a platform that meets the Council's operational needs.
- Pre Booked Video Interpreting (non spoken): Video interpreting for non spoken languages, including British Sign Language and related communication methods.
- Face to Face Interpreting (spoken and BSL): In person interpreting for circumstances where remote interpreting is unsuitable. The Service Provider shall allocate the closest available Interpreter to the assignment location to minimise travel time and expenses.
- Translation Services: The Service Provider shall deliver written translations in all forms requested by the Council. Translations shall be completed to a high standard, ensuring accurate rendering of the content and intent of the source document, with appropriate idiomatic style and nuance. Translation work will be managed by suitably qualified and experienced linguist Project Managers.
- Typesetting: The Service Provider shall deliver completed translations in the same format as the original source document, provided that the Council supplies all original source files, including links and fonts.
- Easy Read Services
- Braille Services
- On Demand Video: To be made available once launched by the Service Provider. Pricing and operational details shall be confirmed by the Service Provider and agreed through the Change Control Procedure where appropriate.
- Additional Services available on request: The Service Provider may also provide BSL video with subtitles, transcription, audio to text services, text to audio services, and Deaf Relay Interpreters when requested by the Council.
Requirements
The Service Provider shall provide the following Language Services to the Council during the Contract Period 01/01/2026 - 31/01/2027:
- On Demand Telephone Interpreting (24/7/365): On demand telephone interpreting to provide immediate access to language support whenever required by the Council.
- Face to Face Interpreting (spoken and BSL): In person interpreting for circumstances where remote interpreting is unsuitable. The Service Provider shall allocate the closest available Interpreter to the assignment location to minimise travel time and expenses.
- Translation Services: The Service Provider shall deliver written translations in all forms requested by the Council. Translations shall be completed to a high standard, ensuring accurate rendering of the content and intent of the source document, with appropriate idiomatic style and nuance. Translation work will be managed by suitably qualified and experienced linguist Project Managers.
- Typesetting: The Service Provider shall deliver completed translations in the same format as the original source document, provided that the Council supplies all original source files, including links and fonts.
- On Demand Video: To be made available once launched by the Service Provider. Pricing and operational details shall be confirmed by the Service Provider and agreed through the Change Control Procedure where appropriate.
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Award Details
MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE
£950,000
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
LEMON TECH SOLUTIONS LIMITED
10 contracts wonlatest 25 Aug 2026ends 31 Jul 2027£412,809
total awarded
- 2
AERO MOBILITY CARS LTD
4 contracts wonlatest 13 Aug 2026ends 31 Jul 2027£165,041
total awarded
- 3
COMMUNITY TRANSPORT SUSSEX
3 contracts wonlatest 2 Sept 2026ends 31 Jul 2027£200,961
total awarded
- 4
ACE TAXIS WEST SUSSEX LTD
3 contracts wonlatest 13 Aug 2026ends 31 Jul 2027£120,523
total awarded
- 5
FORGE MOBILITY SERVICES LTD
3 contracts wonlatest 11 Aug 2026ends 31 Jul 2027£140,590
total awarded
LEMON TECH SOLUTIONS LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
West Sussex County CouncilKey Dates
Published
14 September 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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