Estimated Value
£13,740,000 – £0
Deadline
18 May 2015
Published
18 November 2015
Type
services
Overview
This Contract is for a UK based, industry standard Service Desk to capture and handle IT incidents and service requests from DWP users The new service has been disaggregated in line with DWP and Cabinet Office ICT Strategy. In addition to this contract, a separate contract has been awarded for Service Desk IT tools, and Service Management has been insourced.
The new contract provides for self-help and encourages shift-left, seeking to resolve incidents close to the front line reducing hand offs and provides detailed, real-time Management Information to support service management and improvement. This contract will be for the use of the Department for Work and Pensions, its Executive Agencies and those Non-Departmental Public Bodies sponsored by DWP. Further information including a list of such Agencies and Public Bodies can be viewed by selecting ‘About DWP’ on the Departmental website at www.gov.uk/dwp
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
IBM UK Ltd
2 contracts wonlatest 29 Sept 2025£23m
total awarded
- 2
IBM United Kingdom Limited
1 contract wonlatest 20 Aug 2026ends 19 Aug 2028£3m
total awarded
- 3
Trustmarque Solutions Limited
1 contract wonlatest 12 Jun 2026ends 14 Mar 2031£18m
total awarded
- 4
Amazon Web Services EMEA SARL, UK Branch
1 contract wonlatest 1 Jun 2026ends 30 Nov 2027£3m
total awarded
- 5
Cognizant Worldwide Ltd.
1 contract wonlatest 3 Apr 2025£4m
total awarded
IBM UK Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
Department For Work and PensionsKey Dates
Published
18 November 2015
Submission deadline
18 May 2015
Renewal expected50% confident
June 2017
Predicted using median duration of past contracts from this buyer in the same CPV division (17 months from publication date + 60 days (estimated) → renewal expected by Jun 2017).
Notice type
award
Source
contracts finder
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