Estimated Value
Not specified
Deadline
Not specified
Published
23 June 2025
Type
Not specified
Overview
We are looking for a solution designed to enhance our arrears management processes. This tool will leverage advanced technologies to provide a comprehensive view of customer debt and tenancy types, while also utilising AI and machine learning to optimise caseload management.
The solution will need to: 1. Engage customers most in need through risk-base prioritisation. 2.Provide a consolidated view of all debt and tenancy types, including CTA, FTA, Sub Accounts, Leasehold, etc. 3.
Utilise AI and machine learning to learn from officer and customer behaviours, creating an accurate caseload of customers requiring support. 4. Deliver personalised messages via the preferred contact method, with the right message at the right time through intelligent automation. 5.
Contact & helpdesk
Income collection tool, to reduce rent arrears and maximise customer contact, by focusing resources.
Additional details
Support officers with "Outcome Impact" to inform future decision-making based on previous successful interventions. 6. Consolidate all relevant information with notes, payments, and case history on a single screen, plus quick search functionality for officers' convenience. 7.
Drive positive actions and outcomes through the use of behavioural science and nudge theory. 8. Empower officers on the go and enhance productivity with a mobile responsive solution.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
GMP Drivercare Ltd
£6m
total awarded
- 2
P S Marsden Lawnmowers Ltd
1 contract wonlatest 27 Oct 2025ends 16 Nov 2027 - 3
TRISON CONSTRUCTION LIMITED
- 4
P J LILLEY LTD.
- 5
SEAR & COWEN GLASS & GLAZING SERVICES LIMITED
GMP Drivercare Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
FUTURES HOUSING GROUP LIMITEDKey Dates
Published
23 June 2025
Submission deadline
Not specified
Notice type
planning
Source
find a tender
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