Housing and Health Single Point of Contact Service

The current service is known as Better Housing Better Health.The current service includes telephone and online advice, Warm and Well assessments, targeted home visits, practical support, casework, onward referral, partner training and outreach. It supports residents affected by fuel poverty, energy affordability, cold or overheating, damp and mould, poor ventilation and other housing-related health concerns.

The Council is considering which functions should form part of any successor service.The Council is using this questionnaire to understand the current level of market interest and whether organisations have the capability and capacity to deliver the service, either independently or with delivery partners. Responses will be used to improve the Council’s understanding of the market and may inform the procurement strategy and the service model.

This is an early, non-binding market engagement exercise. It is not a call for competition or an invitation to tender. No decision has been made about the procurement route or future provider.