Estimated Value
Up to £600,000
Deadline
29 June 2026
Published
15 May 2026
Type
services
Overview
The London Borough of Merton ("the Authority") is seeking to undertake soft market testing to understand suppliers that can provide platform, implementation, maintenance, and support for an ePayments and Income Receipting solution.
AI Analysis
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The London Borough of Merton is looking for suppliers who can provide an ePayments and Income Receipting system — this includes the software platform, setting it up, keeping it running, and providing support. They're in the early exploration stage (soft market testing) to understand what's available before they formally tender.
Requirements
- Ability to provide ePayments platform software
- Implementation services capability
- Ongoing maintenance and support services
- Income Receipting solution functionality
- No specific certifications or qualifications mentioned in this notice — check full tender documents
Key Tasks & Deliverables
- Supply and configure an ePayments and Income Receipting platform
- Implement the system at London Borough of Merton
- Provide ongoing maintenance of the ePayments system
- Provide ongoing support services to end users
- Enable the council to receive and process payments from residents and businesses
How to Read This Tender
- 1This is 'soft market testing' — not a live tender yet. The council is gathering information to shape their future formal procurement, so if you're interested, respond but don't expect an immediate contract.
- 2Look out for the full tender documents (not included in this summary) — they'll detail technical specifications, payment volumes, integration requirements, and support SLAs (Service Level Agreements).
- 3ePayments systems typically need to integrate with council finance systems and handle council tax, business rates, parking fees, and service charges — expect questions about your platform's integration capabilities.
- 4Watch for requirements around PCI DSS compliance (payment card security), data protection (GDPR), and security certifications — these are standard for payment systems handling public money.
- 5Small councils often have tight budgets and lengthy decision-making — be prepared for a longer sales cycle and multiple stakeholder approvals.
Tips for Small Businesses
- If you can't deliver the whole solution alone, consider partnering with a larger integrator or payment processor as a subcontractor — councils often prefer single-supplier accountability but value innovative partnerships.
- Highlight your experience with local government specifically — councils want suppliers who understand their budget cycles, procurement processes, and the specific income streams they manage (council tax, parking, planning fees, etc.).
- Emphasize your support model clearly — councils care deeply about uptime and responsive support, so detail your helpdesk hours, response times, and how you handle system failures.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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How to Apply
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Buyer Profile
London Borough of MertonKey Dates
Published
15 May 2026
Submission deadline
29 June 2026
Notice type
Contract
Source
contracts finder
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