Estimated Value
Not specified
Deadline
21 September 2026
24 days remaining
Published
24 August 2026
Type
Not specified
Overview
Cheshire East Council is inviting tenders for the provision of a Direct Payment Support Service within the borough of Cheshire East.The Direct Payment Support Service will provide impartial, independent information, advice, guidance and brokerage support to residents of Cheshire East in relation to Direct Payments. This includes supporting individuals to access, establish and manage Direct Payments, understand the associated financial, legal and employment responsibilities, and access Personal Assistant recruitment support through a dedicated Personal Assistant Register.The Service aims to promote independence, choice and control by enabling residents to make informed decisions about their care and support arrangements, whilst supporting the Council's ambition to increase Direct Payment uptake and develop the local Personal Assistant market.
AI Analysis
Powered by AI — always verify against official documents
Cheshire East Council is looking for a provider to run a Direct Payment Support Service that helps residents understand, set up and manage Direct Payments and offers help finding Personal Assistants.
Requirements
- Provide impartial, independent information, advice, guidance and brokerage support on Direct Payments
- Assist individuals to access, establish and manage Direct Payments
- Explain financial, legal and employment responsibilities linked to Direct Payments
- Offer Personal Assistant recruitment support via a dedicated Personal Assistant Register
- Demonstrate experience in delivering Direct Payment or social‑care support services
- Comply with Council’s data protection, safeguarding and insurance requirements
Key Tasks & Deliverables
- Deliver face‑to‑face, phone and online advice sessions for Direct Payment users
- Produce clear guidance documents and FAQs on Direct Payments and related responsibilities
- Provide brokerage services to match users with suitable Personal Assistants
- Maintain and update the Personal Assistant Register on behalf of the Council
- Run workshops or training sessions to increase Direct Payment uptake
- Report on service performance, user satisfaction and uptake metrics
How to Read This Tender
- 1Read the ‘Scope of Services’ section carefully – it defines exactly what advice, brokerage and register‑maintenance activities the Council expects.
- 2Check any performance indicators or service level targets; these will affect how you price and deliver the service.
- 3Look for mandatory compliance clauses (e.g., GDPR, DBS checks, insurance) – failing to meet them will disqualify your bid.
- 4Identify any required evidence of past experience with Direct Payments; be ready to supply case studies or references.
- 5Note the contract length and any renewal options – they impact long‑term resource planning.
Tips for Small Businesses
- Highlight any existing relationships with local care providers or PA networks – they can be a strong differentiator for a small firm.
- Consider teaming up with another SME to cover all skill‑sets (e.g., advice expertise plus IT support for the register).
- Emphasise social value: show how your service will increase independence for vulnerable residents, which scores well in Council evaluations.
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Domestic Energy Experts
1 contract wonlatest 9 Jul 2026 - 2
Community Home Solutions Ltd
1 contract wonlatest 9 Jul 2026 - 3
SG Travel Ltd
1 contract wonlatest 18 May 2026 - 4
Take Me (Stoke) Limited
1 contract wonlatest 18 May 2026 - 5
Westside Taxis Ltd (Transport)
1 contract wonlatest 18 May 2026
Domestic Energy Experts is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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How to Apply
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Buyer Profile
Cheshire East Borough CouncilKey Dates
Published
24 August 2026
Submission deadline
21 September 2026
Source
procontract
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