DFTc: ESM ServiceNow Implementation Market Engagement
Department for TransportEstimated Value
Up to £5,000,000
Deadline
Not specified
Published
30 October 2026
Type
Not specified
At a glance
- Estimated value
- £5,000,000
- Published
- 30 October 2026
- Location
- London
- Likely incumbent
- Post Office Ltd (estimated from past awards)
- Published on
- Find a Tender
Overview
he Department for Transport is seeking a delivery partner to support the implementation of ServiceNow and the controlled migration from its existing ITSM platforms. The procurement will focus initially on Digital, Information & Security directorate, covering the design and configuration of a user-centred service portal and catalogue, core IT service management processes, integrations, data migration, reporting, testing, security and accessibility assurance, cutover, hypercare and knowledge transfer. The aim is to establish a scalable, integrated service management platform that improves the user experience, reduces fragmented tooling and ways of working, provides clearer service visibility, and creates a foundation for potential expansion into wider Corporate Delivery Group departmental services.
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The Department for Transport is looking for a partner to implement ServiceNow and move its current IT service management tools onto the new platform. The work covers design, configuration, data migration, testing, security, accessibility and ongoing support for the Digital, Information & Security directorate.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Post Office Ltd
2 contracts wonlatest 2 Nov 2026£116m
total awarded
- 2
The University of Sheffield
£2m
total awarded
- 3
AECOM
2 contracts wonlatest 22 Sept 2026ends 7 Mar 2029£600,000
total awarded
- 4
TRL
2 contracts wonlatest 13 Nov 2025ends 10 Nov 2028£2m
total awarded
- 5
ZAHA HADID LIMITED
1 contract wonlatest 29 Oct 2026ends 9 Apr 2027£149,505
total awarded
Post Office Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Department for TransportKey Dates
Published
30 October 2026
Submission deadline
Not specified
Notice type
planningUpdate
Source
find a tender
Contains public sector information licensed under the Open Government Licence v3.0.
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