Estimated Value
Not specified
Deadline
15 September 2026
20 days remaining
Published
18 August 2026
Type
works
Overview
This contract is for the supply, installation, servicing, and maintenance of stairlifts and through floor lifts in domestic properties across North Yorkshire, supporting residents with mobility needs under the Disabled Facilities Grant scheme. It is divided into two Lots: Lot 1 – Stairlifts (straight and curved, including recycling and refurbishment) and Lot 2 – Through Floor Lifts (vertical lifts with associated building works).
The service includes site surveys, quotations, installation, testing, and user instruction, ensuring residents receive safe, reliable equipment tailored to their needs. Contractors will provide a five-year warranty, including regular servicing and a 24/7 call-out facility for urgent repairs.
Associated building works, electrical connections, and any necessary adjustments will be managed as part of the installation process. Delivery must meet agreed timescales—10 working days for stairlifts and 40 working days for through floor lifts—with consideration for the rural and urban spread of North Yorkshire.
Additional details
The contract also requires strong customer care, safeguarding, and clear communication with residents throughout the process. Social value is a key element, with commitments to apprenticeships, local employment, community engagement, and carbon reduction initiatives.
Recycling and refurbishment of stairlifts will help reduce waste and support sustainability goals. Performance will be monitored through Key Performance Indicators, including response times, customer satisfaction, and service quality.
Estimated volumes are approximately 300 stairlift installations and 100 through floor lifts per year, plus ongoing servicing and maintenance. This contract aims to deliver high-quality, cost-effective solutions that improve accessibility, promote independent living, and contribute to the Council’s sustainability objectives
AI Analysis
Powered by AI — always verify against official documents
The council is hiring a supplier to provide, install, service and maintain stairlifts and through‑floor lifts for residents in North Yorkshire who receive Disabled Facilities Grants, split into two separate lots.
Requirements
- Ability to supply straight and curved stairlifts and vertical through‑floor lifts
- Capacity to install approximately 300 stairlifts and 100 through‑floor lifts per year
- Provide a five‑year warranty with regular servicing
- Offer a 24/7 call‑out service for urgent repairs
- Conduct site surveys, produce quotations and deliver user instruction
- Manage associated building works and electrical connections
- Meet delivery timescales – 10 working days for stairlifts, 40 working days for through‑floor lifts
- Demonstrate strong customer care, safeguarding and clear communication with residents
- Commit to social value: apprenticeships, local employment, community engagement and carbon‑reduction initiatives
- Provide recycling and refurbishment of old stairlifts
- Meet Key Performance Indicators for response times, customer satisfaction and service quality
Key Tasks & Deliverables
- Carry out site surveys of each domestic property
- Prepare and submit detailed quotations for equipment and works
- Supply straight and curved stairlifts (including refurbished units)
- Supply vertical through‑floor lifts and any required building alterations
- Install equipment, complete necessary building and electrical work
- Test all installations and provide user training/instruction
- Provide a five‑year warranty covering parts and labour
- Deliver regular servicing and maintenance visits
- Operate a 24/7 emergency call‑out service for repairs
- Recycle or refurbish removed stairlifts in line with sustainability goals
- Ensure all work is completed within the stipulated 10‑day (stairlift) or 40‑day (through‑floor lift) timelines
- Report performance against KPIs such as response time and customer satisfaction
How to Read This Tender
- 1The notice is split into two Lots – treat them as separate bids; you can bid for one or both depending on your capability
- 2DFG (Disabled Facilities Grant) means the work is funded by the government for disabled residents – the buyer will expect compliance with DFG guidelines and eligibility checks
- 3Pay close attention to the delivery timescales (10 days for stairlifts, 40 days for lifts) and the warranty/maintenance obligations – these drive cost and resource planning
- 4Social value isn’t just a checkbox; the council will score you on apprenticeships, local hiring and carbon‑reduction, so include measurable commitments
- 5KPIs are the contract’s performance measurement tool – make sure you can prove you’ll meet response‑time and satisfaction targets before you bid
Tips for Small Businesses
- Consider partnering with a local electrical or building‑work subcontractor to cover the associated works without needing a large in‑house team
- Highlight any existing apprentices or training programmes you run – this can boost your social‑value score and differentiate you from larger competitors
- If volume feels high, propose a phased rollout or offer to handle a subset of the installations while subcontracting the remainder to meet the annual targets
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
Actions
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Buyer Profile
The North Yorkshire CouncilKey Dates
Published
18 August 2026
Submission deadline
15 September 2026
Notice type
opportunity
Source
eu supply
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