Daytime Wellbeing Hub and Evening Safe Haven
NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARDEstimated Value
Up to £413,867
Deadline
Not specified
Published
14 April 2026
Type
services
Overview
Establish a Daytime Wellbeing Hub and Evening Safe Haven model that sits at the heart of the community and operates a safe and friendly environment. There will be very limited evidence of an association with statutory services and as such the environment, and everything associated with it, shall be psychologically informed - in line with Psychologically Informed Environment (PIE) principles and following the THRIVE model
Key points
- The aim of this crisis alternative service is to establish a Daytime Wellbeing Hub and Evening Safe Haven model that sits at the heart of the community and operates a safe and friendly environment. The Safe Haven will work closely with 111, Police, Ambulance and A&E to support people, where the hub is a more appropriate venue. The objectives of this crisis alternative service is to:
- Offer day-time support for a range of mental health problems and for episodes of mental distress, to be based in a static facility, providing advice and information.
- Offer an evening support for people who are in crisis (self-defined) and an alternative to admission to statutory services.
- Use a social navigation and enabling approach, to empower people to stay well in their community and at home, rather than employing a more traditional 'problem-solving' approach.
- Offer sanctuary for people experiencing mental ill-health and mental distress. It will include a calm and safe space, providing practical and emotional support, which can be used as an alternative to admission if appropriate.
- Use existing Crisis response triage telephone lines that will receive all referrals to the Safe Haven in the evening.
- To work in partnership with the local Mental Health NHS provider (Norfolk and Suffolk Foundation Trust) to develop protocols and a standard operating procedure, with the guarantee that the Mental Health provider will provide clinical oversight of the hub model, offering advice, support, and formal triage and assessment.
- Link to the existing support services; Suffolk Community Connector Network, Suffolk Night owls and the Crisis Response Service support telephone line to support people who present as being in crisis and help to de-escalate.
- Create links to other day time services for people with complex emotional needs and provide space and venues in rural locations through a hub and spoke model (daytime only).
- Create a seamless peer support model working alongside the local Mental Health NHS provider (Norfolk and Suffolk Foundation Trust) to provide employment and volunteering opportunities. The NHS Standard Contract Service Variation will run from 1st March 2026 through to 31st March 2027. This aligns with the existing full review of the crisis alternative services and population needs that is in progress.
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Award Details
Suffolk Mind
£413,867
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
East Coast Community Healthcare CIC
£542m
total awarded
- 2
Dalia Ut Ltd (T/A Cutane Clinic)
£163,052
total awarded
- 3
East of England Community Health and Care NHS Trust
1 contract wonlatest 2 Oct 2026£361,250
total awarded
- 4
Soul Optometrists Limited
£361,250
total awarded
- 5
The NR5 Project
£3m
total awarded
East Coast Community Healthcare CIC is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARDKey Dates
Published
14 April 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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