Provision of Customer Insight/Feedback Tool
Together Housing Association LimitedEstimated Value
Not specified
Deadline
27 March 2026
Published
9 July 2026
Type
Not specified
Overview
Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams.
Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023.
The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.
Key dates
- Commences
- 1st September 2026
Regulations cited
- Procurement Act 2023
Contact & helpdesk
The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service.
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Award Details
Customer Sure Limited
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
URBANCHAIN LTD
£34m
total awarded
- 2
IDENTITY CONSULT LIMITED
£5m
total awarded
- 3
DREES & SOMMER UK LIMITED
£5m
total awarded
- 4
REGENT GAS LIMITED
£17m
total awarded
- 5
SEFE ENERGY
£32m
total awarded
URBANCHAIN LTD is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
Together Housing Association LimitedKey Dates
Published
9 July 2026
Submission deadline
27 March 2026
Notice type
award
Source
find a tender
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