Customer Engagement Platform (CEP) Framework

Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services. The framework is being established to allow for named partner bodies to access the framework through their own call off.

The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT). The framework will be in place for 4 years and call-offs will not exceed 10 years in duration.

At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined. Scottish Enterprise are establishing a Customer Engagement Platform Framework on behalf of: Business Gateway (“BG”) Creative Scotland (“CS”) Highlands and Islands Enterprise (“HIE”) Scottish Enterprise (“SE”) Scottish Funding Council (“SFC”) Skills Development Scotland (“SDS”) South of Scotland Enterprise (“SoSE”).

VisitScotland (“VS”) The scope of this procurement is to appoint a single-supplier framework for a modern Customer Engagement Platform for the organisations outlined in above to access. The framework will provide participating organisations with access to Customer Engagement Platform software licences and subscriptions, integration, implementation, data migration, platform capability services, professional services and support and managed services throughout the life of the framework.

The platform will deliver consistent, high-quality services at scale, while improving both customer and colleague experience. The framework will be in place for 4 years and call-offs will not exceed 10 years in duration.

At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined in the tender documentation. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.