Centricity Server, Autodialler, Pilot Licences, & ACCR Support

This procurement is required to renew the Trust's existing Centricity support contract for an initial period of 18 months, with costs billed annually in advance. The procurement covers 12 months in Year 1 and 6 months in Year 2.

This procurement will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions) to ensure compliance and consistency with the current agreement. The Centricity solution provides critical support for the Trust's 999/111 Centricity Pilot, AACR Real-Time Displays, and AutoDialler, forming an integral part of YAS's telephony architecture.

The system delivers essential operational functionality, including immediate access to call recordings, real-time supervisory monitoring, and automated communication capabilities that support frontline service delivery. The Trust requires renewal of its existing Centricity support contract for an initial 18-month period from 1 October 2026 to 31 March 2028.

The Centricity solution provides critical operational functionality for the Trust’s 999/111 Centricity Pilot, AACR Real-Time Displays and AutoDialler, forming an integral part of the Trust’s telephony architecture and supporting call recording access, real-time supervisory monitoring and automated communications. The renewal will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions), providing a compliant route consistent with the existing agreement.

The incumbent supplier is the only provider able to support the bespoke Centricity solution and its integration with the Trust’s existing telephony and call recording infrastructure; replacement at this stage would introduce significant operational risk and disruption. The 18-month renewal provides continuity while the Trust progresses implementation of the Mass Communication Tool (MCT), with discussions ongoing regarding a break clause for the AutoDialler element should this functionality become redundant following MCT implementation. The contract will be billed annually in advance, covering 12 months in Year 1 and 6 months in Year 2.