Case Management Service for the handling of FOI, DPR, EIR and Disclosures
South Yorkshire PoliceEstimated Value
£111,629 – £0
Deadline
25 March 2026
Published
15 April 2026
Type
services
Overview
The Supplier will provide the eCase+ 3500 product to provide Correspondence Case Management services to South Yorkshire Police. The supplier will also provide implementation, training and support services as provided for the product.
AI Analysis
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South Yorkshire Police needs a supplier to provide and run the eCase+ 3500 software system, which handles their Freedom of Information requests, Data Protection requests, Environmental Information requests, and disclosure cases. The supplier must also set up the system, train staff to use it, and provide ongoing support.
Requirements
- Must be able to supply and license the eCase+ 3500 product specifically
- Must provide implementation services (setting up the system for South Yorkshire Police)
- Must deliver training to police staff on how to use the system
- Must provide ongoing support services for the product
- Supplier must understand FOI (Freedom of Information), DPR (Data Protection Regulation), EIR (Environmental Information Regulations), and disclosure handling processes
Key Tasks & Deliverables
- Supply licences for eCase+ 3500 software
- Implement and configure the system within South Yorkshire Police's environment
- Train police staff (number and depth of training not specified — check full documents) on using the case management system
- Provide technical support and maintenance for the software
- Ensure the system handles FOI requests, Data Protection requests, EIR requests, and disclosure cases correctly
How to Read This Tender
- 1This is a software licensing and services contract — you're not building something new, you're supplying an existing product plus services around it. Check carefully whether you own or represent eCase+ 3500; if not, you'll need to partner with whoever does.
- 2The phrase 'as provided for the product' is vague — the full tender documents will detail exactly what implementation, training, and support are included. Request these immediately and read them carefully.
- 3FOI, DPR, EIR, and Disclosures are legal/compliance processes — the software must handle these correctly. If you're unfamiliar with these terms, research them or find a partner who understands UK information law.
- 4Look for details on: how many users need licences, how long the contract lasts, what the support response times are (e.g., 'fix critical bugs within 24 hours'), and what happens when the software needs updates.
- 5Government contracts often include requirements on cybersecurity, data protection, and compliance — these will be critical for a system handling sensitive police data. Make sure you can meet them.
Tips for Small Businesses
- If you don't own eCase+ 3500 but know the supplier well, this is a reseller or partnership opportunity — approach the product owner about becoming an authorized partner or reseller for South Yorkshire Police.
- Implementation, training, and support are labour-intensive and where small businesses often win — even if a larger company provides the software, they may subcontract these services. Ask whether the prime contractor is open to subcontracting these elements.
- Police forces handle sensitive data; cyber security and data protection will score heavily in evaluation. If bidding, document your information security certifications (ISO 27001, Cyber Essentials Plus, etc.) clearly.
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Buyer Profile
South Yorkshire PoliceKey Dates
Published
15 April 2026
Submission deadline
25 March 2026
Notice type
Contract
Source
contracts finder
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