Business Change

Over the last 2 years, CQC has begun to realise the value and benefit of having a documented operating model and how this feeds the underpinning business architecture of the organisation. The first call-off from this contract, below, will detail the requirements of how CQC intends to fill the gap in its existing business process knowledge, create our existing operating model and support CQC in defining our target operating model.

CQC does not have the capability or capacity within its existing headcount to adequately undertake and complete this complex and large scale exercise within the timescales required. It is also important to also emphasise that an organisation of the size of CQC would never seek to retain the level of capability and capacity to undertake a task of this scale and nature as it would not represent value for money to retain that skillset.

Delivering the scale of change set out in the Strategy Implementation Plan from Q1 of 2017/18 means this work is critical to ensuring those changes are realised and more broadly the execution of CQC's strategy in the subsequent years. The overarching contract will enable and support the development of CQCs target operating model by providing a mechanism and pool of specialist skills to be able to upscale CQCs small specialist teams to meet the change needs of the organisation.