Provision of Travel Management Services

The service shall support traveller safety and wellbeing, facilitate informed low-carbon travel choices, deliver value for money, and provide a timely, efficient, user-friendly and high-quality customer experience. The University of Strathclyde is seeking to appoint an experienced Travel Management Company to provide a comprehensive, cost-effective and responsive managed travel service for University staff and students.

The contract will cover UK and international travel and associated services, including air travel, rail travel, accommodation, ferry and Eurostar travel, vehicle hire, airport transfers, visa support, meetings and conference bookings, longer-term accommodation, and individual and group student travel. The appointed supplier will provide a fully managed service through an online booking tool and offline booking channels, supported by a dedicated account management and administration team and 24 hours a day, 7 days a week, 365 days a year booking, travel advice, emergency assistance and disruption support.

The service must support the University’s Travel Policy and approval processes, deliver access to appropriate fares and rates, including relevant Global Distribution System, direct-connect and New Distribution Capability content, and provide transparent pricing and price-matching capability. The contract will also include comprehensive traveller risk management and duty-of-care services, including destination risk information, real-time traveller location and “who is where” capability, proactive alerts, emergency communications, escalation, relocation and repatriation support.

The supplier must support accessible, student and group travel, and the University’s international and transnational education activities. The supplier will be required to provide sustainability information and carbon-emissions data, management information, benchmarking, key performance indicator reporting, contract management, continuous improvement, training and promotion of the service.

Further details of the requirements are set out in the procurement documents. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.