Alarm Receiving Centre Call Handling System
North Hertfordshire District CouncilEstimated Value
Up to £2,000,000
Deadline
2 October 2026
Published
10 August 2026
Type
Not specified
Overview
This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement.
The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. NHDC uses an E-Tendering system (In-Tend) for all procurement activities.
Eligibility & compliance
Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required.
Contact & helpdesk
For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Civica Election Services Ltd
2 contracts wonlatest 28 Apr 2026ends 31 Mar 2028£2m
total awarded
- 2
Joel Cleaning Services Limited
- 3
THE OYSTER PARTNERSHIP LIMITED
£450,000
total awarded
- 4
Alexandra Guest House (Primrose Estates)
£598,597
total awarded
- 5
County Private Client Ltd (County Rents)
£598,597
total awarded
Civica Election Services Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Before you bid, buyers check
two years of filed accountsyour financial standingturnover vs contract valueyour Companies House recordcash flow for 30-day termscredit scores and ratios
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Buyer Profile
North Hertfordshire District CouncilKey Dates
Published
10 August 2026
Submission deadline
2 October 2026
Notice type
tender
Source
find a tender
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