Estimated Value
Not specified
Deadline
Not specified
Published
9 June 2026
Type
services
Overview
Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included.
This contract is for a period of 5 years with an option 2 years + 2 years + 1 year. A restricted tender process was carried out and went live in November 2024.
Key dates
- Duration
- 5 years
AI Analysis
Get a detailed breakdown of requirements, key tasks, and tips for reading this tender
Award Details
Appello Careline Limited
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Appello Careline Limited
1 contract wonlatest 31 Oct 2025ends 31 Oct 2035£14m
total awarded
Appello Careline Limited is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Independent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Find a Tender
Open the original notice
Click the button below to view the full notice on Find a Tender Service (FTS)
Check the procedure type
The "Procedure" section tells you if it's Open (one stage) or Restricted (SQ then ITT). This changes how you apply
Access the eSourcing portal
FTS notices link to the buyer's eSourcing platform — register there to access documents
Complete the Selection Questionnaire
Higher-value contracts often require an SQ first — this pre-qualifies you before the full bid stage
Submit electronically
Upload your completed response through the eSourcing platform before the closing date and time
FTS contracts are above UK procurement thresholds. Late submissions are strictly rejected — submit at least 24 hours before the deadline to avoid portal issues.
Key Dates
Published
9 June 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
Related Contracts
Guildhall Public Conveniences - plumbing and sanitary ware refurbishment
Guildhall needs a plumbing contractor to remove and replace all toilets, sinks, cisterns, and cubicles across their public conveniences in a phased project running September to October. You'll supply the commercial fixtures, do the installation work, and coordinate with their flooring contractor to complete the job in three weeks.
Hospital Kitchen Deep Cleaning
NHS Lothian is hiring a contractor to deep clean their hospital and community kitchen facilities 2-3 times per year across seven sites in Scotland. The work includes removing grease and burnt-on food residues from kitchen equipment, disinfecting surfaces, and providing certificates to prove the work is done.
Lifeline Air Services Benbecula – Stornoway 3 August 2026 – 31 March 2028
Additional services to current schedule Provision of additional flights to current schedule.
Retrofit EPCs Programme
The completion of Retrofit Assessments, EPC’s and detailed specifications of works to bring properties up to an EPC C rating on PCH properties.