Estimated Value
Not specified
Deadline
Not specified
Published
19 May 2026
Type
services
Overview
subscription service for Halo ITSM this was Direct Award via G cloud 14 on continuation of service 3 year subscription for Halo ITSM licensing plus an optional 1 further year
AI Analysis
Powered by AI — always verify against official documents
This is a direct award contract for a 3-year subscription to Halo ITSM software, which is IT service management (help desk and ticketing) software. The government department is continuing with their existing supplier through the G Cloud 14 framework rather than running a competitive tender.
Requirements
- Supplier must be listed on the G Cloud 14 framework
- Must provide Halo ITSM subscription licenses for the full 3-year term
- Must maintain service continuity from the previous contract (this is a continuation)
- Optional: ability to extend for a further 1 year at the customer's discretion
Key Tasks & Deliverables
- Provide active Halo ITSM software licenses to the government department for 3 years
- Maintain software access and functionality throughout the subscription period
- Provide customer support for the ITSM platform during the contract term
- Be prepared to support an optional 1-year extension if requested
How to Read This Tender
- 1This is a 'Direct Award' — meaning the buyer has chosen one supplier directly without competition. You cannot bid unless you already won this work or have a competing product on G Cloud 14.
- 2G Cloud 14 is the government's pre-approved software-as-a-service (SaaS) framework. Check if your product is listed there; if not, you'd need to join that framework first.
- 3The phrase 'continuation of service' tells you this buyer is staying with their current supplier. This is low-risk work for the existing provider but closed to new competitors.
- 4Look carefully at the optional 1-year extension — understand whether pricing is fixed or could change, and what notice is needed.
- 5If you're NOT the current supplier, focus on getting onto G Cloud 14 for future opportunities with this buyer.
Tips for Small Businesses
- If you supply Halo ITSM or a competing ITSM product, check you're listed on G Cloud 14. Many small tech vendors miss this and lose government sales opportunities.
- Direct awards like this often signal where government departments are satisfied — watch for when these contracts come up for re-tender (typically end of year 3) and prepare a competitive bid early.
- If you're the current supplier, secure this renewal quickly but also plan your engagement for the optional year 4 — clarify extension terms now to avoid disputes later.
Award Details
Halo Service soultions limited
Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
Access UK Ltd
Access UK Ltd is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
Independent software, web & cloud studio. We design, build and grow digital products that quietly outlast their category.
How to Apply
Step-by-step submission guide
Submission Portal
Find a Tender
Open the original notice
Click the button below to view the full notice on Find a Tender Service (FTS)
Check the procedure type
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Access the eSourcing portal
FTS notices link to the buyer's eSourcing platform — register there to access documents
Complete the Selection Questionnaire
Higher-value contracts often require an SQ first — this pre-qualifies you before the full bid stage
Submit electronically
Upload your completed response through the eSourcing platform before the closing date and time
FTS contracts are above UK procurement thresholds. Late submissions are strictly rejected — submit at least 24 hours before the deadline to avoid portal issues.
Buyer Profile
West Northamptonshire CouncilKey Dates
Published
19 May 2026
Submission deadline
Not specified
Notice type
award
Source
find a tender
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