Webinar programme support

Background

With the introduction of the Rail Reform Bill into Parliament and the likely creation of a new Passenger Watchdog, it is an important time for the rail industry and wider public transport sectors to look forward and consider how these reforms can best benefit the travelling public. Transport Focus is proposing to run 2 webinars in the first half of 2026 that will explore key ideas and challenge stakeholders to deliver reform that is truly customer centric.

We are seeking support to develop these webinars' programmes (speakers, key themes) and deliver short supporting documents on their outcomes and recommendations. The subject of the webinars will be broadly 'creating a customer centric railway' and 'what does good integrated local transport look like' (note these are working titles and subject to change).

Specification/ deliverables

• The provider will work with Transport Focus to design the programme, developing overall concepts, themes and learning objectives for each webinar, aligned with Transport Focus priorities and audience needs.
• The provider will support development of presentation materials, with guidance on key messages and clarity.
• The provider will likely speak at the event and support Transport Focus in identifying and briefing other speakers.
• The provider will draft a short 'think piece' item for publication afterwards, summarising the key themes from each webinar.

Webinar objectives

• Stimulate thought provoking conversations on significant topics affecting transport users now and in the future.
• Influence policymakers, operators and other stakeholders by highlighting evidence and ideas that can shape forthcoming policy and operational decisions.
• Introduce new concepts, models and frameworks that help stakeholders re-imagine how rail and wider transport could be improved for the benefit of users.
• Build the profile of Transport Focus as a thought leader.

Out of scope

• The webinars will be hosted and publicised by Transport Focus.