Estimated Value
£90,000 – £0
Deadline
8 June 2015
Published
20 May 2015
Type
Not specified
Overview
The contact centre provides public transport information over the phone, by email, social media and is currently undertaking a 6 month trial of live chat. WYCA is looking for an easy to use live chat solution, the aim to support customers using website www.wymetro.com.
Applicants should go to https://in-tendhost.co.uk/westyorkshireca/aspx/Home hover on 'Tenders' the select 'Current' and 'View Details'. There is a registration process to complete after which applicants can access the documents. The deadline for receipt of tenders is Monday 8th June 10:00am.
Contact & helpdesk
West Yorkshire Combined Authority (WYCA) is responsible for the MetroLine contact centre.
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Likely incumbents
Suppliers who won similar work from this buyer in the last 5 years.
- 1
SYSTRA LIMITED
1 contract wonlatest 15 Jun 2026 - 2
Ove Arup & Partners Ltd
1 contract wonlatest 15 Jun 2026£81,999
total awarded
- 3
BWB Consulting
1 contract wonlatest 15 Jun 2026£147,830
total awarded
- 4
BetterPoints Ltd
1 contract wonlatest 23 Apr 2025£420,000
total awarded
SYSTRA LIMITED is the most likely incumbent based on recency and category match. To win, bidders typically need a clearly differentiated proposition or a price advantage.
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Buyer Profile
West Yorkshire Combined AuthorityKey Dates
Published
20 May 2015
Submission deadline
8 June 2015
Notice type
tender
Source
contracts finder
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