WDC - Responsive repairs and Void maintenance

Warwick District Council is procuring a new contract for responsive repairs and void maintenance via a competitive flexible procedure. The contract is responsive repairs reported by customers, repairs to void properties, in addition to other work streams identified in the scope of the contract. The aim is Improving services for repairs, voids, HHSRS, Damp and Mould, and Compliance are all part of the action plan agreed with the Regulator and are reflected in the term brief

It is, therefore, essential for WDC to

• Ensure it can meet the Regulator for Social Housing's Consumer Standards
• Ensure contracts deliver a customer-focused, efficient, and effective service
• Fully comply with all statutory and compliance requirements relating to Building Safety
• Provide an effective service to address Legal Disrepair claims and Housing Health and Safety Rating System Hazards
• Put in place effective services to deal with Awaab's Law
• Appoint suitable contractors with experience and expertise in social housing repairs and maintenance to provide an effective value-for-money service to WDC
• Ensure its contracting arrangements are fit for the future and allow innovation to be optimised

Key objectives for this contract are

• Mobilisation is achieved on time and to the specified requirements
• Ensure WDC can meet the Regulator for Social Housing's Consumer Standards for repairing and maintaining its housing stock
• Ensure that the new contract delivers customer-focused, efficient, and effective repairs, maintenance, and voids maintenance service
• Customer Satisfaction is met to an agreed standard
• Ensure this arrangement assists the Council to fully comply with all statutory and compliance requirements relating to Building Safety
• Provides a dedicated, targeted, and effective service to address Legal Disrepair claims and Housing Health and Safety Rating System Hazards
• Provides a highly effective service to deal with Damp and Mould cases in line with Awaab's Law
• Ensure the arrangement is fit for the future and allows innovation to be optimised
• Ensuring the contracted specification is delivered to the required standards
• Void repairs are not marginalised
• All workstreams are delivered within the agreed timescales specified in the Term Brief
• Ensure comprehensive documentation and record keeping and provide key evidence to demonstrate compliance to the regulator

Contract value is approximately £110 million (including extensions and future workstreams). Contract length is 15 years (5+5+5).