WAYfinder - Outreach services for people at risk of, experiencing or have experienced homelessness

WAYfinder’s fundamental aim is to support people who are at risk of homelessness, or who are homeless, or who have experienced homelessness - to achieve settled, sustainable and secure housing. WAYfinder will support people face to face, on the street, in their accommodation or their community This Service has been designed as part of 'All in For Glasgow'.

The 'All in For Glasgow' design team is made up of people with experience of homelessness, third and independent sector service providers, and Glasgow City Health and Social Care Partnership. The WAYfinder name was suggested following an 'All in for Glasgow' event.

A participant with lived experience observed that a support service’s main aim should be understanding the person they are supporting, and to do so should simply ask ‘Who Are You (WAY)?’ The General WAYfinder Provision will: - Employ the principal of the ‘sticky’ support team. This team of named workers will support people through their entire homeless journey - Help to join up the commissioned, community and statutory service interactions, to deliver a whole-system response - Adopt a Trauma & Psychologically Informed Environment (PIE) approach to support - Embody the no wrong door approach and people will be able to access the service at any stage of their homeless journey - Support people face to face, on the street, in their accommodation or their community This contract is being tendered under the Light Touch Regime Schedule 3 to the Public (Contract) Scotland Regulations 2015.

The contract length will be 4 years with an option to extend for a further 2 years. The service will have 6 lots, lots 1-4 will be single supplier awarded block contracts.

Lot 5 will be cost and volume. In Lot 6 bidders were invited to join a Lot of approved WAYfinder suppliers.

This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5. The Council invited bids for the provision of a city centre hub, Street Outreach (citywide), and out of hours provision (citywide). - City Centre housing advice hub, open 365 days.

Minimum operational hours 0900-1700 - Out of hours support provision in partnership with Glasgow and Partners Emergency Social Work Service, (Monday – Thursday 1645-2200, Fri 1555-2200, Sat & Sun 0900-2200) - Street Outreach team - Provision of a mobile response service as required across Glasgow city. Additional information: Anticipated 100 hours per week in direct support to people referred through out of hours and other HSCP first points of access Hub – Anticipated 120 new presentations per week.

Street Outreach team – Anticipated 33 new interactions per week The Council invited bids for WAYfinder North East (Lot 2) - Which includes: WAYfinder general provision and WAYfinder locality based service in the North East, including people who are supported in the North East Locality by: - The Community Homeless Service, - The Asylum and Refugee Service Additional information: Forecast: 664 live households on caseload To achieve the full contract value, 95% of the forecast should be delivered.

Where less than 95% is delivered the invoice will be adjusted accordingly. The Council invited bids for WAYfinder North West (Lot 3) - Which includes: WAYfinder general provision and WAYfinder locality based service in the North West, including people who are supported in the North West Locality by: - The Community Homeless Service, - The Asylum and Refugee Service Additional information: Forecast: 492 live households on caseload To achieve the full contract value, 95% of the forecast should be delivered.

Where less than 95% is delivered the invoice will be adjusted accordingly. The Council invited bids for WAYfinder South (Lot 4) - Which includes: WAYfinder general provision and WAYfinder locality based service in the South, including people who are supported in the South Locality by: - The Community Homeless Service, - The Asylum and Refugee Service Additional information: Forecast: 738 live households on caseload To achieve the full contract value, 95% of the forecast should be delivered.

Where less than 95% is delivered the invoice will be adjusted accordingly. Lot 5 is tied to lots 2, 3 and 4.

The service will offer different levels of support aligned to the principals of Housing First, which will be able to flex up and flex down as a person’s needs change. There will be a seamless transition for people between the different elements of WAYfinder support.

Should a person move into the Housing First service from a locality service the existing support team should follow the person. However, if the originating locality service and the Housing First tenancy are in different localities, consideration must be made whether the existing team should remain in place or if support should be transferred to the new Housing First locality.

At the forefront of this decision will be the person receiving the support. Additional information: This Lot will be Cost and Volume Anticipated level of support is to 210 households city wide Indicative households per locality – 73 NE, 55 NW, 82 South